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We were having a number of power outages. After realizing my ReadyNAS was not connected to my Cyberpower battery/surge protection box,
I then made sure it was. After the next power failure, even though it was protected and shut down properly, my ReadyNAS box would not power up.
The display is now blank, the fan is still, and no life is coming from the box. After checking that power was reaching the box, (and with some online
research and I'm an Electronic Technician) I determind that I need a new powersupply.
My box's status:
Product Warranty Information
Product: ReadyNASRND4000
Serial Number: 23J3087A00ACA Country of Purchase: Canada Purchased on: 28/Dec/2010 Registered on: 07/Jan/2011 Standard Product Warranty * : - Hardware Warranty: .......Expired on 27/Dec/2013 - Phone Support: ..............Expired on 28/Mar/2011 - Chat Support: .................Expired on 28/Mar/2011 - Email Support: ................Expired on 28/Mar/2011 - Power Supply Warranty: .Expired on 27/Dec/2013 - Accessories Warranty: ....Expired on 27/Dec/2013
I had no extended warranty.
Also on the label ........ReadyNAS NV+
RND4000 v3
I tried myNetgear, but to get further, If I had a warranty, I could call them. With no warranty, they offer no help. I could not find a parts department and
I could not find any help for me on Netgear's site. I am disabled with a very limited income and all I need is to buy a power supply.
So, my questions are:
1 - Where can I order a new power supply, online or in Canada?
2 - If this is not posssible (after going through many other community questions, I'm thinking this is true.) then how do I get to my data that is on
Xraid 4 x 2GB HDs with either a spare computer or if I have to "bite the bullet" and buy a new ReadyNAS box?
From previous posts people have said they have conatcted support and got a new PSU. Where have they gone on the website as I seem to go round in circles with no ability to raise a ticket or send an email.
You can find them on Amazon also, but they are quite expensive - 3x the cost of an ordinary ATX supply.
An ordinary ATX supply likely won't fit into the case, but you could connect it externally (making the needed pinout change on an extender cable). That isn't a good long-term solution, but would let you get your data off the NAS.
Your NV+ V1 uses a Mini-ITX, aka Flex ATX, form factor power supply; and you do not need, nor is there room for, an extension cable. It does have a different pin-out, even though it has a standard looking ATX connector, so be warned. Search the forum for "legacy power supply" for a more complete message from me and use the pin-out from the reply (original link is no longer valid). A standard ATX supply with a rewired extender as an adapter is an option for either recovering files before replacing the NV+ or verifying that the new supply is all you need.
I'm rather disappointed in that NetGear has been spectactularily unhelpful in finding a replacement PSU. That and I'm astounded that there is no ready migration path to newer units with my existing disks. What WERE they thinking??? I was all ready to just go by a new unit and slap my disks in. But nooooo.... ???
That and I'm astounded that there is no ready migration path to newer units with my existing disks. What WERE they thinking???
I do understand that that the inability to do this migration does create some pain (and of course it is just as easy to switch to a competitor than it is to stay with Netgear).
That said, I think there are a lot of technical barriers in doing this particular migration.
For one thing, they needed 4 GB of OS partition space in the OS 6 NAS; the 2 GB of partition space on your system wasn't enough. Converting the hardware RAID-4 used in the NV+ to the software RAID-5 in newer systems is another barrier. The benefits of BTRFS are key features in OS 6, and that they couldn't easily convert to it from ext either.
It would be good if they had a linux LiveCD that could be used to automatically mount the data partitions on a PC.
I'm rather disappointed in that NetGear has been spectactularily unhelpful in finding a replacement PSU.
And stuff like replacement disk trays, mounting screws, power-bricks on v1 duos, etc. The NV+ is old of course (2007 design replaced in 2011), and they almost certainly are running out of spares. But they could provide more resources in listing 3rd party parts that can potentially be substituted (perhaps with some adaptation) for the original Netgear ones.
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Yeah, yeah, I know. I'm an embedded FW engineer myself so I know all about technical challenges and the reasons to not deal with them. I'll bet money if you talked to the engineers you'd find this was a bean-counter decision and that the engineers screamed bloody murder. The people who should have really screamed is the marketing types. This is very bad for brand name loyalty. I probably will indeed look at alternatives because it seems that NetGear isn't really looking out for my interests. But maybe I shouldn't say that until AFTER I have my machine back up and (hopefully) recovered my data.
