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Ready NAS 3220- Antivirus scanner definition file update failed due to download failure

ARiazanov
Aspirant

Ready NAS 3220- Antivirus scanner definition file update failed due to download failure

Hi!
Please help with updating the antivirus module on our ReadyNAS3220.
It is important - for some reason, the firmware update is working, but the anti-virus module update is not.
Frimware 6.10.7 Long-term-support

Internet connection worked
Last time, about 3 months ago, there was the same problem with antivirus, but after updating the firmware everything worked.
Now antivirus signatures have not been updated since March 8.
please help))

 

I understand that the life cycle of the product readyNAS 3220 has already been completed, but I would like to hear from an official representative of Netgear that antivirus signatures will no longer be updated to be sure that this is not my problem.

Model: RN3220|ReadyNAS 3220 (Diskless)
Message 1 of 8

Accepted Solutions
Sandshark
Sensei

Re: Ready NAS 3220- Antivirus scanner definition file update failed due to download failure


@ARiazanov wrote:

 

The obvious problem is that the ClamAV belongs to Cisco, which disconnected the Russian segment from its services.

Ah, yes, that makes sense (in a senseless situation).  If you have somebody who can provide you with the latest definitions, here is how to update them offline: https://askubuntu.com/questions/1280581/how-to-offline-update-clamav-database .  I don't know if Netgear's license allows them to provide them or if they will choose to do so if it does.

 

The world certainly hopes this is a temporary condition.

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Message 8 of 8

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ARiazanov
Aspirant

Re: Ready NAS 3220- Antivirus scanner definition file update failed due to download failure

Hmmm

UP topic

Message 2 of 8
StephenB
Guru

Re: Ready NAS 3220- Antivirus scanner definition file update failed due to download failure

It's not a service I use.  Let's tag the mods, and see if that helps:   @Marc_V  and @JeraldM 

Message 3 of 8
JeraldM
NETGEAR Employee Retired

Re: Ready NAS 3220- Antivirus scanner definition file update failed due to download failure

Hi @ARiazanov,

 

Thanks for the ping, @StephenB!

 

Could you provide us what troubleshooting steps have you done so far?

 

A couple of things that you could do is to:

  • Restart the antivirus if possible
  • Restart the NAS if possible
  • Run freshclam via SSH

 

Regards,

 

JeraldM

NETGEAR Community Team

Message 4 of 8
ARiazanov
Aspirant

Re: Ready NAS 3220- Antivirus scanner definition file update failed due to download failure

Thanks, StephenB and JeraldM!
1) Restart the antivirus if possible" - ОК (no changes, antivirus bases from 8th March )
2) Restart the NAS if possible - ОК (no changes, antivirus bases from 8th March )

3) Run freshclam via SSH - 
****************

admin@NAS:~$ freshclam
ERROR: Can't open/parse the config file /etc/clamav/freshclam.conf
admin@NAS:~$ su
Password:
root@NAS:/home/admin# freshclam
ClamAV update process started at Mon Mar 28 11:08:48 2022
WARNING: Your ClamAV installation is OUTDATED!
WARNING: Local version: 0.103.2 Recommended version: 0.103.5
DON'T PANIC! Read https://www.clamav.net/documents/upgrading-clamav
daily database available for update (local version: 26475, remote version: 26494 )
Current database is 19 versions behind.
Downloading database patch # 26476...
Time: 0.3s, ETA: 0.0s [========================>] 16B/16B
WARNING: downloadPatch: Can't download daily-26476.cdiff from https://database.c lamav.net/daily-26476.cdiff
WARNING: Incremental update failed, trying to download daily.cvd
Time: 0.2s, ETA: 0.0s [========================>] 16B/16B
WARNING: Can't download daily.cvd from https://database.clamav.net/daily.cvd
WARNING: FreshClam received error code 403 from the ClamAV Content Delivery Netw ork (CDN).
This could mean several things:
1. You are running an out-of-date version of ClamAV / FreshClam.
Ensure you are the most updated version by visiting https://www.clamav.net/d ownloads
2. Your network is explicitly denied by the FreshClam CDN.
In order to rectify this please check that you are:
a. Running an up-to-date version of FreshClam
b. Running FreshClam no more than once an hour
c. If you have checked (a) and (b), please open a ticket at
https://bugzilla.clamav.net under the 'Mirrors' component
and we will investigate why your network is blocked.
ERROR: Database update process failed: Forbidden; Blocked by CDN
ERROR: Update failed.
root@NAS:/home/admin#

******************

I can't go to the https://www.clamav.net, also to the https://bugzilla.clamav.net

What is the reason that our network was blocked if I can't even get to the site of antivirus developers))))

Message 5 of 8
Sandshark
Sensei

Re: Ready NAS 3220- Antivirus scanner definition file update failed due to download failure


@ARiazanov wrote:

 

I can't go to the https://www.clamav.net, also to the https://bugzilla.clamav.net

What is the reason that our network was blocked if I can't even get to the site of antivirus developers))))


This sounds like a problem at your end -- a firewall configuration issue.

Message 6 of 8
ARiazanov
Aspirant

Re: Ready NAS 3220- Antivirus scanner definition file update failed due to download failure

I also thought so, but the firewall was checked, in addition, the update of the firmware netgear itself was successful.

 

The obvious problem is that the ClamAV belongs to Cisco, which disconnected the Russian segment from its services.

 

p.s. by the way - I am categorically against the war with Ukraine and do not support the Russian government in this matter.

Message 7 of 8
Sandshark
Sensei

Re: Ready NAS 3220- Antivirus scanner definition file update failed due to download failure


@ARiazanov wrote:

 

The obvious problem is that the ClamAV belongs to Cisco, which disconnected the Russian segment from its services.

Ah, yes, that makes sense (in a senseless situation).  If you have somebody who can provide you with the latest definitions, here is how to update them offline: https://askubuntu.com/questions/1280581/how-to-offline-update-clamav-database .  I don't know if Netgear's license allows them to provide them or if they will choose to do so if it does.

 

The world certainly hopes this is a temporary condition.

Message 8 of 8
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