For the last 2 days I'm having problems with my READYNAS 104 v6.10.10 which has 4 x 2Tb drives in.
I cannot access the admin page via 192.168.1.2 which sticks at the splash screen. I can see all the folders as shared folders in Windows and can copy files to and from but it is so painfully slow as to be unusable taking 20 minutes for a 2Gb file.
Radarr says the Status is healthy, confirms the IP address as 192.168.1.2 and has green ticks next to all drives. Using Browse in Radarr shows the folders, but opening one is again very slow with the green bar slowly moving over the screen. When the folder is eventually open it is possible to play a media file in Windows though it does occasionally stop and then restart. Trying to play media using Kodi over my home network fails and times out
I have shut down and rebooted twice which has made no difference.
Any suggestions as to how to cure the problem? I'm aware that the 104 has memory limitations so wonder if it is possible to transfer the drives with their media into another router and if so which one.
My apologies for posting in the wrong group and thanks for moving it. I has assumed it came under legacy routers as it is no longer supported.
I have tried suggested tips but am restricted as I am unable to access the Admin page or download logs. If necessary I'm prepared to buy another router if I can transfer the 4 disks and not lose the media.
Yes, slip of the fingers, another NAS and I have no backup for the approx 7Tb of data on the 4 discs so was wondering if there is another Netgear NAS that is compatible that I could just put the disks into and they would work. I did try to copy some of the files using Windows but the transfer rate is so slow it would be impossible to backup any useful amount.
I've tried downloading logs via Radarr but it says "not a valid username and password even though it is the correct one.I used for the Admin page in the past The same thing happens if I try Diagnostics in Radarr
I have finally managed to get into the admin page. I can select between the various menu options but no matter which option I select nothing opens so can't view the shares, settings or logs etc, just a wheel turning in centre of screen
I have finally managed to get into the admin page. I can select between the various menu options but no matter which option I select nothing opens so can't view the shares, settings or logs etc, just a wheel turning in centre of screen
ssh allows you to connect to the NAS and run linux commands directly. If enabled, it would have given us a way to see what the NAS was actually doing.
As it stands, I think the best approach is to leave the NAS running for a while, and hope that the issue resolves. Then get the log zip, and try to figure out what happened.
Yes, you can move your drives to a more powerful ReadyNAS. But, since they are no longer made, it would have to be used. Any that run OS6, including upgraded legacy models, will work.
But that may or may not fully fix your problem. Sudden slowdowns are often a result of a drive that has gone bad, in which case you would be getting a lot of read errors and RAID is working overtime. On a RAM and CPU limited NAS like the 104, that's an even bigger problem than on more powerful units.
Another possibility is that the NAS is running a maintenance task like a scrub. Have you enabled any? Do you hear a lot of disk thrashing?
How could I confirm that? If I took the drives out one by one to see if the Admin page became accessible or take them all out and just see if that works.
How could I confirm that? If I took the drives out one by one to see if the Admin page became accessible or take them all out and just see if that works.
I recommend leaving the NAS alone for a while. If it is a failing disk, then whatever operation is loading down the NAS will either fail or complete.
Disrupting the process by removing the drives risks data loss. (And if you try it anyway, make sure the NAS is powered down when you remove a drive or reinsert a drive).
If you can download the logs via RAIDar, you should be able to see if there are drive errors. But whatever is bogging down the GUI may make that impossible, too.
If you do get into the GUI, one of the first things to do is go to the Settings page and enable SSH. SSH is a way to access the Linux command line and takes far fewer resources than the GUI. So it will be a good tool in case this happens again.
Nothing happens when I try to download logs from Radarr.
I did manage to get into the Admin page yesterday but nothing showed other then top menu whichever menu item I selected, no shares or settings etc so I wasn't able to check or change anything.
That you even got that far is a good sign -- it makes it more likely that a drive error is causing the problem, though it could be that your OS partition is filling up.
Once the drive accesses have settled down, if you still can't get to the GUI or download logs, you can shut down and test the drives using a PC. Or, you can try powering up in read-only mode with each set of 3 of the 4 drives.
No change this morning so I shut down, removed one disk then rebooted into Read Only mode. It takes ages to shutdown and reboot but when it had done so it said Data Degraded so I shut down again, put the disk (4Tb) back in and booted normally which restored it to where it was when I started. I repeated this sequence on a second disk and got the same Data Degraded message but it then started to "Recover Data". It looks like this is going to rake ages, it's been going for about 90 minutes already and is only on 0.15%.
No change this morning so I shut down, removed one disk then rebooted into Read Only mode. It takes ages to shutdown and reboot but when it had done so it said Data Degraded so I shut down again,
That was precisely normal. It was degraded because you removed a disk. You should have grabbed the log zip and made a backup.
Try powering down and removing that first disk again. Then boot up read-only, and get the log zip from the web ui. And if the volume is mounted, back up the critical data.
If removing the first drive didn't give you access to the GUI, then keep trying each set of three. As long as you boot in read-only mode and add/remove with power off, the drives won't get out of sync from the removals.
