× NETGEAR will be terminating ReadyCLOUD service by July 1st, 2023. For more details click here.
Orbi WiFi 7 RBE973
Reply

ReadyNAS 104 kmem_cache_alloc+bc on boot error

mmetalfan
Aspirant

ReadyNAS 104 kmem_cache_alloc+bc on boot error

Hello

 

I recently ran the firmware upgrade through the web portal on the NAS to 6.10.

Currently I am not sure what the exact previous firmware version was, but I update it fairly regularly when I see a new version so it couldn't have been much lower.

On first reboot after loading the new firmware, the device failed to fully boot up and showed error: kmem_cache_alloc+bc on the screen

I forced reset the machine again and got a new error of: kfree+168

Since that was a different error I for lack of any other knowledge on what to do, I rebooted it one more time.

However this time it went back to the original error of: kmem_cache_alloc+bc

 

At this point I do not know what I can do to try and get it booted up.

If anyone has any suggestions I would appreciate any help.

 

Thank you

 

 

 

Model: RN10443D|ReadyNAS 100 Series 4- Bay (4x 3TB Desktop)
Message 1 of 3
mmetalfan
Aspirant

Re: ReadyNAS 104 kmem_cache_alloc+bc on boot error

I got it to finally boot when I removed the HDDs from the machine.

Once booted, I added the drives back into their same ports 1 at a time.

However, now I am not seeing any of my data or my shares.

Only thing that is still there are the user accounts.

 

Message I am getting is remove inactive volumes to use the disk.

How do I go about getting my data back. It should all be there as I have not created any new volumes or formatted them.

 

Thank you

 

Message 2 of 3
StephenB
Guru

Re: ReadyNAS 104 kmem_cache_alloc+bc on boot error


@mmetalfan wrote:

 

Once booted, I added the drives back into their same ports 1 at a time.

 


That was a mistake, though I don't think it would do more damage.

 


@mmetalfan wrote:

 

How do I go about getting my data back. It should all be there as I have not created any new volumes or formatted them.

 


The best way is to contact paid Netgear support (my.netgear.com). 

 

Per-incident support might be enough to get the data volume mounted - I think the cost would be about $75 USD.  @JohnCM_S and @Marc_V can help you sort out if per-incident support is the right avenue.

 

Of course if you have a backup, you can alternatively do a factory default and restore the files from the backup.  After you recover your data (thinking positive!), I suggest that you put a backup plan in place for the NAS.

 

Message 3 of 3
Top Contributors
Discussion stats
  • 2 replies
  • 736 views
  • 0 kudos
  • 2 in conversation
Announcements