ReadyNAS 104 status: management system offline via Raidar

[Shirvin]

Hello, 

Need assistance as the admin page is not accessible "ReadyNas admin page is offline". Hope you guys can help.

Model: ReadyNas 104

Firmware: 6.9.3 

Status: Management Service is offline

Logs as attached for checking

Thanks,

[Marc_V · Accepted solution]

Hi @Shirvin

Welcome to the Community!

The current status of your NAS needs SSH access to resolve this, it would be best if you contact Support to get this resolved. If you have a good backup of your data, another option is to do a Factory reset for a clean setup.

I suggest logging into my.netgear.com to create a case and get Support to assist. Please note that you may need to purchase a Support contract if needed, Pay-per-Incident Support is available.

Hope this helps!

Regards

[Marc_V · Accepted solution]

Hi @Shirvin

Welcome to the Community!

The current status of your NAS needs SSH access to resolve this, it would be best if you contact Support to get this resolved. If you have a good backup of your data, another option is to do a Factory reset for a clean setup.

I suggest logging into my.netgear.com to create a case and get Support to assist. Please note that you may need to purchase a Support contract if needed, Pay-per-Incident Support is available.

Hope this helps!

Regards

[Shirvin]

Hello @Marc_V

Thank you for your reply. I will enable ssh when I get a chance and contact the support team.

Thank you very much!

-Shirvin

[StephenB]

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@Shirvin wrote:

I will enable ssh when I get a chance and contact the support team.

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Just to clarify, you don't need to enable ssh in order to the support team to troubleshoot.

Since you can't access the web ui, they will want you to boot the system in tech support mode, and send them a 5 digit code that will be on the NAS LCD display.  They can access your system remotely using that code.

[Shirvin]

Thank you Stephen,

The NAS is fixed when I checked the other day, not sure what happened. 

Then I have upgraded the firmware from 6.9.3 to 6.9.4 after that I've got another error "remove inactive volumes to use the disk Disk#1,2,3,4"

Please advise.

[StephenB]

Do you have a backup of the data?

There are a lot of causes of inactive volumes, so it's best to engage Netgear support (or @JohnCM_S or @Marc_V ).

[Shirvin]

Hello @StephenB,

Unfortunately I dont have a backup data. If you have a minute, I can attach the logs.

-Shirvin

[StephenB]

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@Shirvin wrote:

I can attach the logs.

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It's best to ask @JohnCM_S or @Marc_V if they are willing to review them for you.  Do that via private message (the envelope icon in the upper right of the forum page).  

Note you can't attach logs here (and shouldn't try, as there are privacy implications).  You can email the log zip to a Netgear Mod, or put ot on a sharing site (google drive, etc), and sent them a link via private message.