ReadyNAS 204; Check for Update Fails

[tkevans]

Last couple of days, my ReadyNAS 204 (firmware 6.10.7) has begun failing the "check for update" function.  Returns "60010100060 Communications Error.  Check your internet connection, DNS settings, or proxy settings."

Yet, the thing is on the network and otherwise functioning properly--antivirus updates are arriving (last one was this morning).  Logging in to an interatctive shell to the console, I can ping the outside world:

# ping google.com
PING google.com (142.250.81.238): 56 data bytes
64 bytes from 142.250.81.238: seq=0 ttl=118 time=27.848 ms
64 bytes from 142.250.81.238: seq=1 ttl=118 time=25.793 ms
64 bytes from 142.250.81.238: seq=2 ttl=118 time=18.798 ms

netstat shows what it should show (router is 192.168.252.5):

# netstat -rn
Kernel IP routing table
Destination Gateway Genmask Flags MSS Window irtt Iface
0.0.0.0 192.168.252.5 0.0.0.0 UG 0 0 0 eth1
71.242.0.12 192.168.252.5 255.255.255.255 UGH 0 0 0 eth1
71.252.0.12 192.168.252.5 255.255.255.255 UGH 0 0 0 eth1
192.168.252.0 0.0.0.0 255.255.255.0 U 0 0 0 eth1
192.168.252.5 0.0.0.0 255.255.255.255 UH 0 0 0 eth1

[StephenB]

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@tkevans wrote:

Last couple of days, my ReadyNAS 204 (firmware 6.10.7) has begun failing the "check for update" function.  Returns "60010100060 Communications Error.  Check your internet connection, DNS settings, or proxy settings."

I'm seeing the same error, so it must an issue on Netgear's end.

Tagging the mods so they can follow up: @Mark_V and @JeraldM 

[JeraldM]

Thanks for the ping @StephenB!

Hi @tkevans,

Could you enable Secure Diagnostics mode on the NAS and PM me the 5-digit port number?

Regards,

JeraldM

NETGEAR Community Team

[simonzee81]

I got the exact same issue.
https://community.netgear.com/t5/New-ReadyNAS-Users-General/DNS-error-message-6001010060-readycloud-...

@JeraldM is also looking into mine!
Top notch service from netgear 😀👍

[tkevans]

Done; see PM

[RDD]

Exact same error on RN204 & RN424 both at 6.10.7.

Forced DNS servers on 424 to 8.8.8.8 & 8.8.4.4. No joy.

50+ devices on network reaching internet & DNS ok. Plex server on RN424 has no problem reaching internet.

[tkevans]

This problem has now disappeared for me.  Nothing from NetGear, but my 'check-for-update' is now working properly with no error messages. Thanks.

[StephenB]

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@tkevans wrote:

Nothing from NetGear,

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Not sure what you mean by that, since they did post here saying that they were working on it, and then followed up saying it was fixed.

[tkevans]

Nothing posted in this thread.  Perhaps somewhere else? At any rate, all's well that ends well.

[StephenB]

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@tkevans wrote:

Nothing posted in this thread. 

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True.  But there were several different threads where this problem was reported.  Netgear choose to respond to this one:

• https://community.netgear.com/t5/New-ReadyNAS-Users-General/DNS-error-message-6001010060-readycloud-...

[RunarH]

Same problem, but firmware 6.10.6.

Have updated one of two but one of them vil not update

[StephenB]

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@RunarH wrote:

Same problem, but firmware 6.10.6.

Have updated one of two but one of them vil not update

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Actually a different problem, since the original one was caused by an issue on Netgear's end that caused all check-for-updates to fail on all ReadyNAS.  FWIW, it is working on born an RN102 and an RN526 that I checked.

Have you confirmed that the problem NAS can reach the internet?

[Seedy]

I like how they ask repeatedly to let them know if you have the problem still, but replies are not enabled on that thread.

[Seedy]

Manually updating mine (214) to 6.10.8 seems to have cured both the update and virus scan problems.