× NETGEAR will be terminating ReadyCLOUD service by July 1st, 2023. For more details click here.
Orbi WiFi 7 RBE973
Reply

ReadyNAS NV rnv1-s2-0000 can’t connect

wb26
Aspirant

ReadyNAS NV rnv1-s2-0000 can’t connect

Hello everyone- my old ReadyNAS NV (Infrant Ready label) powers up, I can ping it successfully but cannot access the files on the drives. Tried remapping the drives in file manager but the connection fails. I also can’t access the NAS web interface. The status lights on on the front show 4 solid green for the drives, the blue power LED flashes somewhat slowly 12 times then the activity green LED flashes once, then 12 more flashes of the blue power LED, and this repeats. Could not locate any info on what this LED sequence indicates. Any of you know?

Is my trusty NAS finally dead? Most data is backed up but I have about 6 months of new data that I neglected to backup that I can hopefully recover.

If all else fails can I buy an old chassis and put the drives in there to recover my data or is there another method I can use to recover the data?

Any guidance on troubleshooting is greatly appreciated. Thank you.

 

Message 1 of 25
StephenB
Guru

Re: ReadyNAS NV rnv1-s2-0000 can’t connect


@wb26 wrote:

 

If all else fails can I buy an old chassis and put the drives in there to recover my data or is there another method I can use to recover the data?

Any guidance on troubleshooting is greatly appreciated. Thank you.

 


Have you tried RAIDar?  It might give you more information.

 

I suggest testing the disks in a Windows PC with vendor tools (Seatools for Seagate, Dashboard for Western Digital).  Run the short test first, if that passes then run the long test.  You can connect the disks with a USB adapter/dock.

 

There are of course other possibilities, including a memory failure.

 

As far as recovery goes, you could also get a 4-bay enclosure and use R-Studio (or similar RAID recovery software) to recover data.

You'd need the $79.99 license.

 


@wb26 wrote:

I also can’t access the NAS web interface.


 

What error are you getting?

Message 2 of 25
Sandshark
Sensei

Re: ReadyNAS NV rnv1-s2-0000 can’t connect

How does it behave and what does RAIDar indicate with the drives removed?  

Message 3 of 25
wb26
Aspirant

Re: ReadyNAS NV rnv1-s2-0000 can’t connect

RAIDar does not work on my windows 10 system. I also tried running RAIDar in windows 7 compatibility mode but no luck. Is there a version that is compatible with windows 10?

Will R-Studio work if I configured the NAS as X-RAID?

When I try to access the admin interface at http://192.168.1.80/admin I get a can’t reach this page error even though the can ping the address successfully.

Any idea what the blinking power LED indicates?

Once on, the NAS is also difficult to power down. Only way I can power down is to hold the powering button down for about one minute.

Thanks
Message 4 of 25
Sandshark
Sensei

Re: ReadyNAS NV rnv1-s2-0000 can’t connect

I'm running RAIDar on Windows 10 and 11, so it is compatible.  You do need a compatible version of Java installed.

 

RAIDar is how you find out the status of your NAS.  Your description doesn't sound like any of the documented LED error codes.  But those are listed as being for 2-drive systems (after the NV was replace4d by the NV+, the only units without a display):

 

LED blink behavior for 2 disk systems is three quick blinks of all disk LEDs and the backup LED, followed by a 
1s delay, followed by a number of slow blinks.  The number of slow blinks will be the error code.

Current error codes:
1  - Vendor mismatch
2  - No disks detected
3  - Bad contents on root partition of disks
4  - Flash error
5  - Unsupported RAID configuration
Message 5 of 25
wb26
Aspirant

Re: ReadyNAS NV rnv1-s2-0000 can’t connect

That must be it. I do not have Java on this laptop. Do you know which version of Java is required?
Message 6 of 25
wb26
Aspirant

Re: ReadyNAS NV rnv1-s2-0000 can’t connect

Installed Java 8 update 441 but no luck running RAIDar 4.3.8. I can’t even uninstall version 4.3.8.
I tried redownloading and reinstalling 4.3.8 but get an immediate error of “The application was unable to start correctly” This is the same error I get when I try to run the already installed copy of RAIDar 4.3.8.

I downloaded version 6.5 which runs but fails to detect the NAS on my network. I can ping the NAS successfully from the PC I’m running RAIDar 6.5 on. Does version 6.5 support the ReadyNAS NV?
Message 7 of 25
wb26
Aspirant

Re: ReadyNAS NV rnv1-s2-0000 can’t connect

I was able to install RAIDar 4.3.8 on a different Windows 10 pc but it also was not able to detect my NAS on the network.

Assuming the drives are OK and if I can find another NV chassis is it possible to simply swap the four drives into the new chassis to be able to read them?

Are there any other command line tools I can run to further test the NAS? I’ll also try directly connecting the NAS to the pc. Maybe RAIDar will detect it.
Message 8 of 25
wb26
Aspirant

Re: ReadyNAS NV rnv1-s2-0000 can’t connect

I connected the NAS directly to the PC which I setup to be on the same subnet and was able to successfully ping the NAS at 192.168.168.168 but RAIDar once again failed to detect the NAS. Thanks for any further assistance you can provide.
Message 9 of 25
StephenB
Guru

Re: ReadyNAS NV rnv1-s2-0000 can’t connect


@wb26 wrote:
Installed Java 8 update 441 but no luck running RAIDar 4.3.8. I can’t even uninstall version 4.3.8.
I tried redownloading and reinstalling 4.3.8 but get an immediate error of “The application was unable to start correctly” This is the same error I get when I try to run the already installed copy of RAIDar 4.3.8.

Use this one for 4.3.8:

But 6.5 should find the NAS also.  Turn off any internet security and antivirus software on the PC, and see if that makes any difference.

 

If that gives the same result, try removing the disks and powering up the NAS.  RAIDar should detect the system and give you a "no disks" status.

 

On LED codes, there is an NV listing here:

But I am not seeing your particular pattern there.

Message 10 of 25
StephenB
Guru

Re: ReadyNAS NV rnv1-s2-0000 can’t connect


@wb26 wrote:

Will R-Studio work if I configured the NAS as X-RAID?

Yes.  Do you know what firmware the NAS is running?

Message 11 of 25
Sandshark
Sensei

Re: ReadyNAS NV rnv1-s2-0000 can’t connect

If you choose to get another NAS for your volume, you can also use an NV+ (the original, silver one, not the V2 black one).   But before you do that, lets make sure it's the chassis, not the volume, that's the problem.  What RAIDar sees with no drives will go a long way to determine that.

Message 12 of 25
wb26
Aspirant

Re: ReadyNAS NV rnv1-s2-0000 can’t connect

No unfortunately I don’t know the firmware version.
Message 13 of 25
wb26
Aspirant

Re: ReadyNAS NV rnv1-s2-0000 can’t connect

With the drives removed from the chassis, I did labeled them 1-4 before removing, the NAS cannot acquire an IP address on the network so RAIDar fails to find the NAS. Also, with the drives removed the blue power LED blinks continuously. The green drive lights are off.

The NAS also will not power off by pressing and holding the power button with the drives removed. Is there a way to test the memory module? What type of module is it it? Maybe I can install it in a PC to test it?
Message 14 of 25
wb26
Aspirant

Re: ReadyNAS NV rnv1-s2-0000 can’t connect

Would it help to insert one spare scratch disk into the NAS to reinstall the OS by pressing the reset button for 30 seconds during power up?

If the above is successful and I can access the single volume could I then reinstall the original four drives and read them assuming they are in working order?
Message 15 of 25
StephenB
Guru

Re: ReadyNAS NV rnv1-s2-0000 can’t connect


@wb26 wrote:
Would it help to insert one spare scratch disk into the NAS to reinstall the OS by pressing the reset button for 30 seconds during power up?

If the above is successful and I can access the single volume could I then reinstall the original four drives and read them assuming they are in working order?

 

That process won't work, since the OS is installed on the drive. So there is no path to get the OS onto the original drives.

 

However, if the factory install works on the scratch disk, you could then power down the NAS, move the disk to slot 2, and see if that also boots.  Repeat for slots 3 and 4.  If the system boots with the disk in each slot, then you'd know that the hardware is ok.

Message 16 of 25
wb26
Aspirant

Re: ReadyNAS NV rnv1-s2-0000 can’t connect

Can’t get the chassis to acquire an IP address when all the drives are removed. Also can’t ping the NAS at 192.168.168.168 when the NAS is
directly connected to my pc which I made sure was connected on the same subnet.
Is it possible to reinstall the firmware when there are no drives installed?
Message 17 of 25
StephenB
Guru

Re: ReadyNAS NV rnv1-s2-0000 can’t connect


@wb26 wrote:
Can’t get the chassis to acquire an IP address when all the drives are removed. Also can’t ping the NAS at 192.168.168.168 when the NAS is
directly connected to my pc which I made sure was connected on the same subnet.

Does RAIDar give you any more info?  It uses ethernet broadcast, so usually can get info even if the NAS is on the wrong subnet.


@wb26 wrote:

Is it possible to reinstall the firmware when there are no drives installed?

 

There is a TFTP recovery process - the download (with instructions) is here:

This would install very old firmware (2009), so you would want to update it before putting your disks back in the NAS. 

 

You could first install the scratch disk, then upgrade the firmware to 4.1.16 using this package:

Then try using your operational disks.  If the NAS currently has older firmware installed, then this process would begin by upgrading the OS on the disks to 4.1.16.

 

It's not clear what is wrong, so this process might not help (and might have some risk).

Message 18 of 25
wb26
Aspirant

Re: ReadyNAS NV rnv1-s2-0000 can’t connect

I’ll installing the scratch disk tonight as described above. If that doesn’t work I’ll try the TFTP recovery process.

Thanks for the help everyone!
Message 19 of 25
wb26
Aspirant

Re: ReadyNAS NV rnv1-s2-0000 can’t connect

Read in another post that the NV+ has an option to boot from a USB stick. Is this option available for the NV and are there any advantages to booting from USB in my situation compared to installing a scratch disk to reset the device back to factory defaults then upgrading to the latest firmware the reinstalling my original disks?
Message 20 of 25
wb26
Aspirant

Re: ReadyNAS NV rnv1-s2-0000 can’t connect

I installed the scratch disk while pressing the reset button but the NAS powered itself off whenever the scratch disk was installed. But now when I reboot without any drives in the NAS, the status lights are different than before. Power button slow pulses while the green drive lights alternate between all green blinking and only the bay 2 LED blinking indicating no drives are detected which I think is progress.
However, as soon as I plugin the ethernet cable to connect the drive to my network, the status lights immediately change to the power LED blinking fast, then every 20 seconds all green drive lights turn on for a split second and this cycle repeats. The NAS never gets an ip assignment and RAIDar does not detect the NAS.

When I disconnect the Ethernet cable, the status lights revert back to the no drives detected LED condition.

I’ll try to find another scratch disk tomorrow since the one I have doesn’t seem to be compatible. The drive I used is a 2.5” SATA drive that I aligned in the drive caddy to connect to the NAS in slot 1.
Are there any special requirements for the drives the NV can accept?
Message 21 of 25
StephenB
Guru

Re: ReadyNAS NV rnv1-s2-0000 can’t connect


@wb26 wrote:

Are there any special requirements for the drives the NV can accept?

With current firmware:  2 TB or less 3.5" SATA.  

 

With very old firmware, the max size might be smaller.  1 TB is certainly safe with all firmware.

 

 

Message 22 of 25
Sandshark
Sensei

Re: ReadyNAS NV rnv1-s2-0000 can’t connect

It sounds like it's trying to connect to something on the Internet once you connect the Ethernet cable, but I don't know why.

 

You should be able to use USB recovery to update to the latest firmware: RAIDiator-4-1-USB-Recovery-Tool 

Message 23 of 25
wb26
Aspirant

Re: ReadyNAS NV rnv1-s2-0000 can’t connect

I got a 2TB disk installed in the NAS in slot 1. I powered it up while holding the reset button down for about 30 seconds and released the reset when I saw all four green drive LED’s light up for the second time to reset the chassis back to factory defaults. It looks like it is setting up the new drive. The BBlue power LED is pulsing slowly while the Act light is blinking rapidly. Does this sound right?

I assume it will take a while to setup the 2TB drive. If setup completes normally then the Drive one LED should light up solid green, correct?

Then I can upgrade to the latest 4.1.16 firmware through the web interface, boot from the 2TB drive though all four slots to check the back plane, then put the original drives back in and hope for the best. Sound good?
Message 24 of 25
StephenB
Guru

Re: ReadyNAS NV rnv1-s2-0000 can’t connect


@wb26 wrote:
I got a 2TB disk installed in the NAS in slot 1. I powered it up while holding the reset button down for about 30 seconds and released the reset when I saw all four green drive LED’s light up for the second time to reset the chassis back to factory defaults. It looks like it is setting up the new drive. The BBlue power LED is pulsing slowly while the Act light is blinking rapidly. Does this sound right?


There's a timeout of about 10 minutes to give you a chance to switch from XRAID to FlexRAID with RAIDar.  The NAS also does a short drive test.  After that it will format the drive, install the OS and create a volume.  There is no sync process, since this is only one drive.

 


@wb26 wrote:

I assume it will take a while to setup the 2TB drive. If setup completes normally then the Drive one LED should light up solid green, correct?

It should.  The LED states are described here:

RAIDar should also give you the status.  

 

You should log into frontview to make sure everything is ok.  The default admin password should be netgear1.  If that fails, try infrant1.

 


@wb26 wrote:

Then I can upgrade to the latest 4.1.16 firmware through the web interface, boot from the 2TB drive though all four slots to check the back plane, then put the original drives back in and hope for the best. Sound good?

 

yes

Message 25 of 25
Top Contributors
Discussion stats
  • 24 replies
  • 641 views
  • 0 kudos
  • 3 in conversation
Announcements