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ReadyNAS NVX - Error formatting EXT3 - Case #22529086

alldidasmc
Aspirant

ReadyNAS NVX - Error formatting EXT3 - Case #22529086

I am trying to format an external 3TB drive for backups.

I first ordered and tried a Seagate Barracuda 7200.14 ST3000DM001, hoping its presence on the HCL would help. I connected externally through a Sharkoon dock, which has been reported compatible by other NVX users. I have been using this dock without issue backing up to various Hitachi & Seagate 1.5TB & 2TB drives for about three years. I tested the dock + new drive combination on a Windows 7 machine and created an NTFS file system without trouble (and added files, etc. No problems). I cannot format it on the NVX; I've tried FAT32, EXT3, and EXT4; just keeps failing. I am running RAIDiator 4.2.25. I have downloaded all logs, but cannot find anything indicating the cause of the problem.

Error: "Error making EXT3 filesystem on the USB device"

I RMA'd the drive and ordered a WD Red WD30EFRX. Same problem.

I've had a case open with Netgear Support for almost a week. Supposedly it's escalated. No response.

ETA: Case Number @ end of title

-Robert
ReadyNas NVX
RAIDiator 4.2.17, X-RAID2
2x 2TB Seagate ST32000542AS | 1x 2TB Seagate ST2000DL003
Message 1 of 7
Skywalker
NETGEAR Expert

Re: ReadyNAS NVX - Error making EXT3 filesystem on ST3000DM0

Hmm, I'm able to make ext3 and ext4 filesystems with no issue on a 3TB USB drive. Do you have a case number?
Message 2 of 7
StephenB
Guru

Re: ReadyNAS NVX - Error making EXT3 filesystem on ST3000DM0

If you do have a case number, please edit the title of the post, and add it to the end. That lets Netgear support correlate the case and the posts here.
Message 3 of 7
alldidasmc
Aspirant

Re: ReadyNAS NVX - Error formatting EXT3 - Case #22529086

Added Case #.

The formatting has failed now on two different drives, the Seagate Barracuda 7200.14 ST3000DM001 & WD Red WD30EFRX. Both tested fine on another machine using the same dock. I have used the same dock for years without problems on the ReadyNAS.

Engineering came back reporting drive errors, but I have had problems with the Engineers in the past reporting what they thought were drive errors but were actually NOT. I have worked with multiple engineers before that could not properly read a Smart+ log.

And, again, everything works fine - with TWO different drives - on another machine.

-Robert
ReadyNas NVX
RAIDiator 4.2.17, X-RAID2
2x 2TB Seagate ST32000542AS | 1x 2TB Seagate ST2000DL003
Message 4 of 7
StephenB
Guru

Re: ReadyNAS NVX - Error formatting EXT3 - Case #22529086

Maybe post the SMART+ log (editing out the serial numbers)?
Message 5 of 7
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyNAS NVX - Error formatting EXT3 - Case #22529086

Is your USB drive formatted with GPT with protective MBR. If not you should make sure it is. Then try formatting it using the NAS again.
Message 6 of 7
Skywalker
NETGEAR Expert

Re: ReadyNAS NVX - Error formatting EXT3 - Case #22529086

There is a confirmed bug with formatting >2TB drives that do not already have a GPT with protective MBR. It will be fixed in 4.2.27.
Message 7 of 7
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