ReadyNAS Pro 4 stuck at booting after factory reset

[payyy]

Hi, ReadyNAS was working just fine. Simply did a factory reset with new drives since the previous volume could no longer be expanded further. Process went as expected, created a new volume with RAIDar, the unit then rebooted itself and its only 'Booting...' ever since. Did the whole process twice with the same result

thanks for any help

-marc

[payyy]

Edit : Missed the text ERR : Could not properly extract quickly showing up on the LCD. same happens during a OS Reinstall. I have tried to do a USB Recovery but it just stalls with the cursor flashing on the LCD.

Searching older posts for similar issues, I see that most similar cases were resolved by mdgm-ntgr, which is now gone, I assume there is a telnet command to clear the corrupt flash and get a fresh firmware on the device.

anyone know how?

thanks

[Sandshark]

The older units are very particular about the USB flash used.  Basiclly, the older, the better.  Have you tried more than one?

[payyy]

4...

[StephenB]

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@payyy wrote:

Searching older posts for similar issues, I see that most similar cases were resolved by mdgm-ntgr, which is now gone, I assume there is a telnet command to clear the corrupt flash and get a fresh firmware on the device.

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One of the current mods ( @JohnCM_S or @Marc_V ) might be willing to help.  You can also try paid support ( my.netgear.com).  Ask for per-incident support.

[JohnCM_S]

Hi payyy,

Can you boot the NAS in Tech Support mode? If you can, please boot it in Tech Support mode then send to me the 5-digit code via private message.

Regards,

[payyy]

Hello,

It did boot in tech support mode yesterday... and now I cannot get back to the boot menu, I guess I must have bricked it trying the usb recovery too many times

thanks for trying to help

[JohnCM_S]

Hi payyy,

You can try removing the disks first then try booting the NAS in Tech Support mode. If it successfully boots, you can reinsert the disks.

Regards,

[payyy]

No.. it does not boot at all, just a flashing square on the LCD.

[payyy]

Since the chassis appears dead, I tried to order a new one, but there is no stock anywhere in Canada of most ReadyNAS models, does anyone know why?

[StephenB]

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@payyy wrote:
Since the chassis appears dead, I tried to order a new one, but there is no stock anywhere in Canada of most ReadyNAS models, does anyone know why?

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I believe that the coronavirus has disrupted manufacturing and distribution.  Though that's speculation on my part.