ReadyNAS VPN Disconnected

[rickywray2]

Hi,

ReadyNAS 204 that has worked fine for years with my old laptop. Got a new MBP and installed the ReadyCloud client app v1.7 and signed in using my ReadyCloud user/pass. All fine. Finds the NAS, but then says VPN disconnected. 

- I can access the cloud fine and it can see the NAS fine and browse the files

- I can access the local admin console fine with the browser

- I have restarted the NAS, no difference

- NAS running 6.10.3 firmware

Any ideas?

[JohnCM_S]

Hi rickywray2,

Welcome to the Community!

May I know the version of the macOS?

Have you also tried un-installing then re-installing the app?

Also, if you have any security software on the computer, can you try disabling that, then check if you will still get the same issue?

Regards,

[rickywray2]

Thanks. Catalina 10.15.4. Yes reinstalled once. no difference. Yes I have SEP (Symantec Endpoint Protection) enabled, however this was true fot the last MBP I had that worked fine. It is locked by my company and I cannot turn it off. 

Any other ideas?

Regards

Richard