I have Netgear readyness 428. From last few days it is showing remove inactive volume 123456 to use the disk, Netgear technical team not giving any support because product is no longer supported. There is 14 TB important data of last 5 years in the drives and I don't have backup. Please help me to recover volume.
@AHPL wrote: I have Netgear readyness 428. From last few days it is showing remove inactive volume 123456 to use the disk, Netgear technical team not giving any support because product is no longer supported.
Something odd there - did you purchase a support contract? Perhaps the mods ( @JeraldM or @Marc_V ) can help with that aspect.
@AHPL wrote: There is 14 TB important data of last 5 years in the drives and I don't have backup.
Ouch.
Have you downloaded the full log zip? Did Netgear support do any troubleshooting?
I believe I have answered another post you have about this issue. If your NAS is registered on your myNETGEAR account I would strongly advise that you create an online case so they will be able to support and assist you with the volume offline concern.
Netgear technical team not doing any help, My product is under warranty & support license has been expired, When I am renewing my support license it is showing this product is not supported. I have called customer care no. they are saying I can't help you because this issue is related to L3 support & not transferring my issue to technical support. My data is crucial & I am just hopeless from Netgear.
I have purchased a support card, and during activation of the key, a message shows the key is not supported for this product. After that I sent a mail to the Netgear team but no benefit I am helpless.
I have purchased a support card, and during activation of the key, a message shows the key is not supported for this product.
I suggest also sending a private message (PM) to @Marc_V with the details of exactly what you purchased - he might be able to help with support access. Send a PM using the envelope icon in the upper right of the forum page.
Netgear doesn't offer support for used ReadyNAS, so you do need to be the original purchaser.
@StephenB A private message regarding the activation is sent to @Marc. Can you help me to resolve my NAS inactive or dead volume? All 6 drives are showing in red. Need to activate volume or data recovery. or can provide L3 support direct contact no.
I also know that my.netgear.com allows me to purchase a support contract for my RN526, which is older than the RN400 platforms. Though I haven't needed to do that.
And that Netgear is still providing OS-6 firmware updates.
I am guessing that you might be interacting with tier-1 support, which I think is outsourced - and that they might not be giving you the correct information. FWIW, the RN428 is considered a business NAS, and you might be interacting with home user support.
Though my understanding here is that the diskless NAS warranty is reduced to 3 years in Japan (and perhaps other geographies). My.netgear.com should tell you whether your NAS is still covered by warranty or not.
In any event, the hardware hasn't failed, what you need here is software support.
Were you able to get the NAS registered to a MyNETGER Account? If yes, kindly login to my.netgear.com select the NAS, create a case and provide it to me.
@Marc_V My product is already registered & I have registered a case to the Netgear team when my new support card key failed to activate which is purchased from an authorized Netgear vendor. They replied to me:- "Thank you for contacting NETGEAR Support. NETGEAR is no longer offering phone support for ReadyNAS products. You can go to https://community.netgear.com to get your questions answered."
