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Re: Seagate ST2000DL003-9VT166

toto4
Aspirant

Seagate ST2000DL003-9VT166

All,

I have a readynas Ultra 4 with (3) 2TB Seagate ST2000DL003-9VT166 -302 drives in it. I have firmware CC3C that came with the drives. I have read the issues people have had with these drives. I have had my nas now for almost 1week and have no issues (fingers crossed) at all. I went to seagates website and found out my drives were manufactured 12-30-2011. I noticed drives that were problematic had a part number which ended in 301. Seagates website states I have the latest firmware for these drives (enter serial number of each drive). Can anyone shed any light on this since I am a bit apprehensive even though all seems to be working fine. Any new information is greatly appreciated.

Thanks in advance!
Message 1 of 156
evan2
NETGEAR Expert

Re: Seagate ST2000DL003-9VT166

The issue happened on ST2000DL003-9VT166 -301, firmware CC32, but i don't know if CC3C fixed the drop issue,I need to confirm with Seagate.
Message 2 of 156
toto4
Aspirant

Re: Seagate ST2000DL003-9VT166

Evan,
Thanks for the reply! Any info is greatly appreciated. The drives seem to be running fine, very quiet.
Hopefully Seagate resolved the issues they were having.
Message 3 of 156
Russell_Coight
Aspirant

Re: Seagate ST2000DL003-9VT166

About to order two of these for a Duo myself. Please do reply if you find out any more info.

http://www.amazon.com/Seagate-Barracuda ... 898&sr=8-2
Message 4 of 156
evan2
NETGEAR Expert

Re: Seagate ST2000DL003-9VT166

Got the information from Seagate,
Model number ST2000DL0003 and ST1500DL003, This drive needs FW CC3D to resolve the issues you are seeing.
Message 5 of 156
toto4
Aspirant

Re: Seagate ST2000DL003-9VT166

Hi Evan,

Thanks for the info on FW CC3D, but when I enter my serial numbers in for all 3 of my drives it states I have the latest fw? Also a search for fw updates on Seagate's site shows that the "green" drives (ST2000dl003) has an fw update of CC32? http://knowledge.seagate.com/articles/e ... Q/218171en
Very Confusing to say the least. I appreciate your efforts, my search has proved fruitless for CC3D, do you have a link for the fw update? I will continue to search and see if I could find release notes, etc. on this.

Thanks again!
Message 6 of 156
toto4
Aspirant

Re: Seagate ST2000DL003-9VT166

Doing a bit more research, I found on a seagate forum here: http://forums.seagate.com/t5/Barracuda- ... d-p/129794 that entering your serial number for each drive https://apps1.seagate.com/downloads/request.html is very important. You could have the same model and part number but the differentiator is the serial number, when I enter all 3 of my serial numbers it states I have the latest firmware for my drives. This is very confusing to say the least.
Message 7 of 156
dkerr
Aspirant

Re: Seagate ST2000DL003-9VT166

I have two of these drives in a Pro Pioneer and have had them for more than 6 months. Like others here I have had frequent failures "dead" channel yet SeaTools always reports the drive healthy. The other 4 disks in the ReadyNAS are older Seagate 2TB disks and they have been perfectly reliable. Every few weeks one of the two ST2000DL003's reports dead. I remove it, erase, put it back and the ReadyNAS resyncs the drive.

I have patiently been waiting for a firmware update (they currently have CC32), or a fix in the ReadyNAS firmware. But nothing has been forthcoming. Now I have lost patience. Can anyone recommend a reliable low-cost 2TB drive to replace them with?

Also, what recourse to I have. These drives are on the Seagate HCL but clearly are not suitable. I'm out at least $250, purchased because they were on the HCL.

Thanks
DAK
Message 8 of 156
stannenb
Aspirant

Re: Seagate ST2000DL003-9VT166

There's now a firmware upgrade with a knowledge base article here http://knowledge.seagate.com/articles/en_US/FAQ/223651en
I've been suffering through problems with these drives and would love to be able to upgrade the firmware. But, I've got Macs and Linux boxes, but no Windows machines on which to run the software. Suggestions anyone?
Message 9 of 156
dkerr
Aspirant

Re: Seagate ST2000DL003-9VT166

That knowledge base article is for ST2000DM001 disks, not the ST2000DL003 disks. I doubt that the firmware upgrade would work on the DL003 disks. That webpage includes a link to a bootable ISO CD-ROM image. If you have no Windows systems, but have a Linux system, then use that disk to boot the system that you normally boot linux on... attache the drive in question to one of the SATA ports on that machine.

DAK
Message 10 of 156
stannenb
Aspirant

Re: Seagate ST2000DL003-9VT166

I mixed up the model numbers, I've got the DL003 disks, too. My only excuse is that I'm so frustrated by those [expletive deleted] drives that I succumbed to wishful thinking. And, I'm in the same boat as you. I bought drives that were on the HCL (though now the HCL includes a firmware minimum, it didn't when I bought the drives) and they just don't work and there seems no way to get the new firmware on the drives. I could, I guess, send them back to Seagate under warranty, and see whether the right firmware comes with the replacement. But that's really no way to fix this issue.

Saul
Message 11 of 156
stannenb
Aspirant

Re: Seagate ST2000DL003-9VT166

I decided to do a warranty return of a couple of disks that had failed out of my ReadyNAS just to see what happened.

Seagate is, at the moment, out of stock of this model disk drive, with no expected ship date.

So, at this point, I have a bunch of disks that "fail" regularly and were made, retroactively, incompatible with my ReadyNAS and no clear path to make them compatible.

This is rather unfortunate and raises questions, to me, about what sort of testing is done to include a disk on the HCL and the commitment there is to standing behind past assertions of compatibility.
Message 12 of 156
beisser1
Aspirant

Re: Seagate ST2000DL003-9VT166

We are working on a document that explains how to create a bootable usb thumbdrive with the required files to update the affected drives.
Message 13 of 156
dkerr
Aspirant

Re: Seagate ST2000DL003-9VT166

beisser wrote:
We are working on a document that explains how to create a bootable usb thumbdrive with the required files to update the affected drives.


Does "affected drives" include the DL003 2TB models?

DAK
Message 14 of 156
beisser1
Aspirant

Re: Seagate ST2000DL003-9VT166

as far as i am informed it only affects the ST2000DL003-9VT166 series plus maybe the ST1500DL003 (but i have never seen a case with those).

everything else is a different problem.
Message 15 of 156
dkerr
Aspirant

Re: Seagate ST2000DL003-9VT166

beisser wrote:
as far as i am informed it only affects the ST2000DL003-9VT166 series plus maybe the ST1500DL003 (but i have never seen a case with those).

everything else is a different problem.


Where can we get the required update files for the ST2000DL003-9VT166? I have searched everywhere, including Seagate support web site and cannot find anything other than firmware CC32 which is what is already on my drives.

DAK
Message 16 of 156
beisser1
Aspirant

Re: Seagate ST2000DL003-9VT166

well i said we are working on a doc, so be patient please.
Message 17 of 156
Chris_Boston
Aspirant

Seagate ST2000DL003-9VT166

I have two of these coming in from Amazon today - the 2TBs, do you guys think I should just turn them around and grab some others? Not bother even trying?
Message 18 of 156
dkerr
Aspirant

Re: Seagate ST2000DL003-9VT166

Chris-Boston wrote:
I have two of these coming in from Amazon today - the 2TBs, do you guys think I should just turn them around and grab some others? Not bother even trying?


The ST2000DL003-9VT166 drives are not reliable in ReadyNAS systems, at least with firmware CC32. No one has been able to find newer firmware to try to establish whether that would fix them. In the absence of official word from either Seagate or Netgear/ReadyNAS I would not use these drives.

As you can see from posts from 'beisser' there is hope on the horizon. He is asking us to be patient. But I've been patient for 9+ months now and there have been many many complaints in this forum from users over this period. I don't know how much longer we have to be patient... tomorrow? Next week? Next month?

DAK
Message 19 of 156
dkerr
Aspirant

Re: Seagate ST2000DL003-9VT166

beisser wrote:
well i said we are working on a doc, so be patient please.


I have been... very patient... 9+ months. How much longer are you asking us to be patient? The "dead" drive problem happens so frequently for me that I have lost patience.

DAK
Message 20 of 156
beisser1
Aspirant

Re: Seagate ST2000DL003-9VT166

dkerr wrote:
beisser wrote:
well i said we are working on a doc, so be patient please.


I have been... very patient... 9+ months. How much longer are you asking us to be patient? The "dead" drive problem happens so frequently for me that I have lost patience.

DAK


dont blame me for seagate taking so long to fix their harddrives..

we will publish the doc with links to the files when its ready.
Message 21 of 156
Chris_Boston
Aspirant

Re: Seagate ST2000DL003-9VT166

dkerr wrote:
The ST2000DL003-9VT166 drives are not reliable in ReadyNAS systems, at least with firmware CC32. No one has been able to find newer firmware to try to establish whether that would fix them. In the absence of official word from either Seagate or Netgear/ReadyNAS I would not use these drives.


Thanks - I'll be returning them!
Message 22 of 156
StephenB
Guru

Re: Seagate ST2000DL003-9VT166

You have 30 days to exchange them, you could maybe wait a day or so, and see if the document from beisser is helpful.
Message 23 of 156
Chris_Boston
Aspirant

Re: Seagate ST2000DL003-9VT166

StephenB wrote:
You have 30 days to exchange them, you could maybe wait a day or so, and see if the document from beisser is helpful.


Not a terrible idea . . . especially since I'd need to wait until the return was processed before I'd be able to pickup new drives. How quickly have these things been failing when they do fail? Is there data loss, or it is just a nuisance?

Also - does anyone know if every ST2000DL003 has the problem, or just the "9VT166" ?

Thanks,
Chris
Message 24 of 156
Chris_Boston
Aspirant

Re: Seagate ST2000DL003-9VT166

For what it's worth, I've installed 2 of these in a Pro 6. I'm about 12 hours in and so far no obvious issues . . .
Message 25 of 156
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