× NETGEAR will be terminating ReadyCLOUD service by July 1st, 2023. For more details click here.
Orbi WiFi 7 RBE973
Reply

Re: Troubleshoot Hanging / Incomplete Scheduled Shutdown ReadyNas Pro

RaedyNas
Aspirant

Troubleshoot Hanging / Incomplete Scheduled Shutdown ReadyNas Pro

Would like help troubleshooting why the readynas doesn't complete a shutdown with the scheduled shutdown.

 

Unit is scheduled to shutdown at 1 am. Sometimes the unit will be found unresponsive in the morning. Has the power light lit up, can hear fan running, but is unresponsive. The display doesn't show any info, can't ping the unit, can't ssh, can't shut down by pressing the power button 3x's, can't find with Raidar.

 

If press and hold the power button to shut down unit won't turn back on without completly unplugging.

 

I've downloaded the logs from GUI and ssh after this happened. This has happened on the current OS and previous OS. Only thing I see that might be out of place is one drive has 10 ATA errors. Apps installed are linux-dash (on), PlexPy (off), Resilio Sync (off), and SMB Plus (on).

 

Unit is a RNDP6620-100 running OS 6.10.3

Model: RNDP6310|ReadyNAS Pro 6 3TB (3 x 1TB Enterprise)
Message 1 of 3
Sandshark
Sensei

Re: Troubleshoot Hanging / Incomplete Scheduled Shutdown ReadyNas Pro

Try turning it off via the GUI and see if it does the same thing and if any messages are printed on the display.

 

You may have a failing power supply.  Specifically, the +5VSB (+5 volt standby) power portion of it, which is what stays on all the time to power the power-on/off circuit.  But it's a bit early to jump to that conclusion.

Message 2 of 3
RaedyNas
Aspirant

Re: Troubleshoot Hanging / Incomplete Scheduled Shutdown ReadyNas Pro

Sandshark,

 

Thanks for the suggestion.

 

Posted this about the same time I upgraded the OS from 6.5.1 to 6.10.3. Gave it couple months to see if the "incomplete scheduled shutdown" would happen again. Other change was I switch timer schedule from "state" to "event".

 

After these 2 changes I haven't had any incomplete scheduled shutdowns.

Message 3 of 3
Top Contributors
Discussion stats
  • 2 replies
  • 654 views
  • 1 kudo
  • 2 in conversation
Announcements