Unable to access shared folders for backup

[Zero-9]

Hi all

I have an issues with running backups.

I use a cloud solution for backing up data to an offsite vault (Cloud Direct). I have installed the agent via SSH and all seems to be ok and the device is seen by the vault with no issues.

When I try to backup the shares the "data" volume can be seen but I cant select anything inside the volume.

Has anyone got any ideas? let me know what info you want fom me to assist.

Cheers

[StephenB]

Did you install the backup app as root?  Or as admin?

Generally you should always log in as root.

[Zero-9]

Hi, yes I installed as root

[StephenB]

Perhaps it can't handle BTRFS?  The file system isn't listed here: https://livevaultservice.livevault.com/Help/CPT/system_reqs.html

[Zero-9]

I did think that but before we factory defaulted the device we were able to see the files.