Unable to activate password recovery on ReadyNAS OS6

[Cz7gdmCan]

I want to activate password recovery for Admin but the box to do that is grayed out and inactive.  I have confirmed that email alerts is active and working.  Any suggestions? I am on the latest firmware 6.9.5

[Cz7gdmCan · Accepted solution]

I changed the email address for alerts but that didn't help. However, when I went to the admin settings screen and entered the old password and a new password to replace it, the password recovery box became usable. I have now been able to set up password recovery but only by changing my old password...  Go figure.

Graham

[Marc_V]

Hi @Cz7gdmCan

Welcome to the Community!

Your Email alerts should have been setup properly and password recovery can be enabled.

Are you usong gmail!? Hage you tried setting up a diffetent email? If ot is still greyed out soing an OS reinstall migjht be suggested 

HTH

[Cz7gdmCan]

HI Marc,

Thanks for the response. I did a firmware update and I am receiving email alerts so I will try a different email address to see if that helps.

Graham

[Cz7gdmCan · Accepted solution]

I changed the email address for alerts but that didn't help. However, when I went to the admin settings screen and entered the old password and a new password to replace it, the password recovery box became usable. I have now been able to set up password recovery but only by changing my old password...  Go figure.

Graham