When to give up on a recovery effort? Case #: 17557120

[pbr_bak]

I've got an support ticket (and dead ReadyNAS) open since Jan 4 and been in data recovery with L3 techs for ten days. Communication has been spotty- I have no what's taking so long, what the odds of recovery are, etc. At some point I have to pull the plug, wipe the drives, and move on. How long is it reasonable to wait for some kind of information?

Case #: 17557120

[chirpa]

I've asked them to update you on the status.

[amac27]

Hi pbr_bak,

Looking at the case it seems that it would be really hard to get the data off the NAS especially on this kind of cases.

I'll update the case and work with the case owner for this issue.