Your NETGEAR storage is not accessible from this computer... ReadyNAS Duo

[jogyth]

Hi!

I've been around this forum for the last couple of hours - but I could not find my fix. Appologies up front if it has been answered before  - but the thins is that I'm just a regular consumer and not much of "network wizz" so I donæt understand half of the answers around here... 

I have a readyNAS that's aprox 5 years old. I've switched from a win 7 pc to a win 10 pc and have not been able to contact my NAS since. 

The Raidar 6.3 finds my NAS no problem, but I can't access the admin page nor browse the darn thing. To be honest, I think it's a really crap device since my backup is on there and it can't handle me changing computers without beeing a computer network f*ing specialist! 

Could someone PLEASE help me without beeing too techincal lingo-wise?

(btw: I THINK I have a 4200...)

Best regards!

Frustrated consumer... 

[StephenB · Accepted solution]

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@jogyth wrote:

 or temp rig my local network to use the same range so that I can access the admin page at least?

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Yes.  An easy way is to set the LAN address range of your router to 192.168.86.x.  Then reboot the router, and (if needed) the PC.  Then you should be able to get to the admin page, and reset the IP address to DHCP.

Though there is puzzle here - your win7 PC shouldn't have been able to reach the NAS either.

[StephenB]

I rather doubt you have a 4200, it looks like this:

I suspect you actually have a duo- but we do need to sort out whether it is a v1 or a v2.

So we need to confirm the model.  RAIDar should tell you that, and it should also be telling you the firmware that the NAS is running.

Please post what it's telling you.  Also, the IP address would be helpful.  Note the IP address is safe to post, it is local and can't be used for over-the-internet access or hacking.  

[jogyth]

Thanks for the reply and the willingness to help out. 

Ah! True - it's not the 4200... 

Raidar say's: 

ReadyNAS DUO

Firmware: 4.1.13

IP: 192.168.86.49

Status: Healthy

I'm not a network wizz - but I do understand that this IP is local. And that's pretty much the level of my understanding. I've tried to ping that adress - but it times out. 

[StephenB]

Good, so you have a ReadyNAS Duo v1.

Can you check the IP address of the PC?  In particular we need to know if it is also 192.168.86.x

You can also try running CMD on Windows (enter CMD in it's search bar).  That will open up a black window with a command line interface.  Try entering

net use * /delete

net use t: \\192.168.86.49\C /user:admin nas-admin-password

Use the real nas admin password, and be careful on the slash direction and spaces. If you get a prompt, it's safe to let Windows proceed.

The first command terminates any open networking sessions (there shouldn't be any); the second tries to map the NAS data volume to drive letter T in the PC.

[jogyth]

Well - the wireless IPv4 is 192.168.1.41. Was that the one you're looking for?

The first "net use" line replied "There are no entries in the list". 

The second line replied "System error 53... The network path was not found". 

[StephenB]

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@jogyth wrote:

Well - the wireless IPv4 is 192.168.1.41. Was that the one you're looking for?

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Yes, and that says something is wrong with your network.  The NAS should also have a 192.168.1.x address.  Can you double-check the NAS IP address in RAIDar?  Also try removing the ethernet cable at the NAS and then reconnecting it.

[jogyth]

Again - thanks for your effort StephenB!

Network cable unplugged for 2 minutes and then replugged. 

Pressed the "rescan" button twice. Still shows the same IP. 

[StephenB]

Can you give us some more info on how your network is set up?  Do you just have a router, or are there switches and access points?  If the latter how are they set up?

[jogyth]

It's very basic. The fiber goes straight into a wireless router. The NAS is connected with cable to that router. I have a couple of other wired connections to the same router (apple tv, sonos connect). And that's it... 

[StephenB]

Do you recall setting a static IP address on the NAS?

You could try powering down the NAS and then rebooting the router.  Then power up the NAS and see if it ends up with a 192.168.1.x address.

[jogyth]

Can't remember setting it to a static IP. 

The procedure did not work I'm afraid. Same IP. 

Come to think of it - the unit was connected to the network at my office for a little while. It's a small and very controlled network. It could have been set to a static IP by my tech guy there alltough I do not remember that to have been a subject of conversation. Mind you - I'm over 40 so I don't remember all conversations from the past very well 😉

Any way to force it to release that IP - or temp rig my local network to use the same range so that I can access the admin page at least?

[StephenB · Accepted solution]

---

@jogyth wrote:

 or temp rig my local network to use the same range so that I can access the admin page at least?

---

Yes.  An easy way is to set the LAN address range of your router to 192.168.86.x.  Then reboot the router, and (if needed) the PC.  Then you should be able to get to the admin page, and reset the IP address to DHCP.

Though there is puzzle here - your win7 PC shouldn't have been able to reach the NAS either.

[jogyth]

Thanks again!

I'll try that some time tonite. 

Unfortunatly, my old win 7 pc is no longer with us ... 

[jogyth]

YES!

That did it! 

I'm a little impressed with my self managing to  navigate the router admin through such a task 🙂

And I'm very impressed with you, sir - that managed to fault find with so few and (apparantly) simple steps!!

Thanks a billion! 

My next quest is to get the old NAS talking to my new Sonos - but I'm not going to bother you with those nitty gritty details 🙂

Have a great day - and thanks again!