× NETGEAR will be terminating ReadyCLOUD service by July 1st, 2023. For more details click here.
Orbi WiFi 7 RBE973
Reply

cannot register or access admin page of new RN214

HolgerBroschek
Aspirant

cannot register or access admin page of new RN214

Hi,

I bought a new RN214 a week ago an amazon(Germany)  Now I tried to register the product to get free support, but I cannot register the product, I just get error messages repeatedly.

Initially I wanted to register in order to qualify for the complimentary support, because I have some issues with the device.

Upon accessing the admin page of the device earlier today I was notified there was a new firmware version (6.1.0) so I agreed to install the new firmware which seemed to work fine. But after installing the new firmware I cannot access the device admin page anymore.

The device seems to be working fine, since I can access it without any problems vie ReadyCLOUD.

I guess something went wrong with the firmware update and above all why can't I register the product?

Any help appreciated,

 

holger Broschek

Model: RN214|4 BAY Desktop ReadyNAS Storage
Message 1 of 6
HolgerBroschek
Aspirant

Betreff: cannot register or access admin page of new RN214

I'm not sure if I have got the firmware version right (6.1.0) It's probably 6.10.0 but it is certainly the latest version available

Message 2 of 6
StephenB
Guru

Betreff: cannot register or access admin page of new RN214


@HolgerBroschek wrote:

I'm not sure if I have got the firmware version right (6.1.0) It's probably 6.10.0 but it is certainly the latest version available


Current firmware is 6.10.1

 

Have you tried doing an OS reinstall from the boot menu?  Instructions are on pages 58-59 here: http://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNAS_%20OS6_Desktop_HM_EN.pdf

 

The OS reinstall won't affect your data.  It will 

  • reset your network connection to use DHCP with no bonding
  • reset the admin password to password
  • turn off volume quota (on the volume settings wheel).

So you would need to revisit those settings (particularly the password) when you regain access to the web ui.

 

A Netgear mod ( like @JohnCM_S or @Marc_V ) can probably help with your registration problem.  Try sending them a PM (private message) using the envelope icon on the top right of the forum page.  Include the serial number and the email address you used to create the my.netgear.com account.

Message 3 of 6
HolgerBroschek
Aspirant

Betreff: cannot register or access admin page of new RN214

Thanks for the reply,

 

I just reinstalled the OS (you're right it is 6.10.1) but this did not help. Still not able to connect to the admin page.

Any other ideas?

Message 4 of 6
StephenB
Guru

Betreff: cannot register or access admin page of new RN214

What happens when you try to connect to https://nas-ip-address/admin ? (using the real IP address of course).

Message 5 of 6
HolgerBroschek
Aspirant

Betreff: cannot register or access admin page of new RN214

Thanks again for the reply,

actually everything just worked out fine now. For some strange reason I was not able to access the admin page using my Chrome browser, so I switched to Internet Explorer and it worked immediately. So I changed my admin password there from the standard one to a new password and now it works fine even from Chrome.

Thanks anyway for the help!

Regards,

 

Holger Broschek

Message 6 of 6
Top Contributors
Discussion stats
  • 5 replies
  • 886 views
  • 0 kudos
  • 2 in conversation
Announcements