cannot register or access admin page of new RN214

[HolgerBroschek]

Hi,

I bought a new RN214 a week ago an amazon(Germany)  Now I tried to register the product to get free support, but I cannot register the product, I just get error messages repeatedly.

Initially I wanted to register in order to qualify for the complimentary support, because I have some issues with the device.

Upon accessing the admin page of the device earlier today I was notified there was a new firmware version (6.1.0) so I agreed to install the new firmware which seemed to work fine. But after installing the new firmware I cannot access the device admin page anymore.

The device seems to be working fine, since I can access it without any problems vie ReadyCLOUD.

I guess something went wrong with the firmware update and above all why can't I register the product?

Any help appreciated,

holger Broschek

[HolgerBroschek]

I'm not sure if I have got the firmware version right (6.1.0) It's probably 6.10.0 but it is certainly the latest version available

[StephenB]

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@HolgerBroschek wrote:

I'm not sure if I have got the firmware version right (6.1.0) It's probably 6.10.0 but it is certainly the latest version available

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Current firmware is 6.10.1

Have you tried doing an OS reinstall from the boot menu?  Instructions are on pages 58-59 here: http://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNAS_%20OS6_Desktop_HM_EN.pdf

The OS reinstall won't affect your data.  It will 

• reset your network connection to use DHCP with no bonding
• reset the admin password to password
• turn off volume quota (on the volume settings wheel).

So you would need to revisit those settings (particularly the password) when you regain access to the web ui.

A Netgear mod ( like @JohnCM_S or @Marc_V ) can probably help with your registration problem.  Try sending them a PM (private message) using the envelope icon on the top right of the forum page.  Include the serial number and the email address you used to create the my.netgear.com account.

[HolgerBroschek]

Thanks for the reply,

I just reinstalled the OS (you're right it is 6.10.1) but this did not help. Still not able to connect to the admin page.

Any other ideas?

[StephenB]

What happens when you try to connect to https://nas-ip-address/admin ? (using the real IP address of course).

[HolgerBroschek]

Thanks again for the reply,

actually everything just worked out fine now. For some strange reason I was not able to access the admin page using my Chrome browser, so I switched to Internet Explorer and it worked immediately. So I changed my admin password there from the standard one to a new password and now it works fine even from Chrome.

Thanks anyway for the help!

Regards,

Holger Broschek