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part number of RN212 disk tray

simon_mtl
Aspirant

part number of RN212 disk tray

Does anyone happen to know the part number of ReadyNAS 212 Disk Tray's part number?

I am requesting a replacement, because the release latch on one of the tray is loose.

 

I stayed online with support for 2 hours, but apparently the part number is no where to be found...

 

Thanks in advance!

Model: RN21200|ReadyNAS 212 Series 2- Bay (Diskless)
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kohdee
NETGEAR Expert

Re: part number of RN212 disk tray

The accessory is sold as RTRAY05-10000S or 290-10759-01 (internal code). Support should be able to RMA your Disk Tray if it broke as long as you are within warranty. Please PM me your case number where the agent had you wait two hours looking for a part code. Thanks.

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StephenB
Guru

Re: part number of RN212 disk tray

@kohdee, is this something you can provide?

Message 2 of 4
kohdee
NETGEAR Expert

Re: part number of RN212 disk tray

The accessory is sold as RTRAY05-10000S or 290-10759-01 (internal code). Support should be able to RMA your Disk Tray if it broke as long as you are within warranty. Please PM me your case number where the agent had you wait two hours looking for a part code. Thanks.

Message 3 of 4
simon_mtl
Aspirant

Re: part number of RN212 disk tray

Thanks for your help!

I've PM you the case number and also updated the part number in my case information.

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