ransom ware attack

[BBuzz]

We got a ransomware attack and paid the ransom but the thief's changed the user ID and Password and did NOT give it to us after paying the ransom. I am asking if there is a way for us to access the drives through the NAS with the help of Netgear to resolve this problem?

[StephenB]

Please don't double-post.

I replied to you on your other discussion thread ( https://community.netgear.com/t5/New-ReadyNAS-Users-General/ransom-ware-restoration/m-p/2353160 )