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Re: readycloud app not backing media

raluc
Aspirant

readycloud app not backing media

everything was working  just fine i did new update on iphone 6 and now my media wont backup on the  phone app i get uploading but it stays stuck and wont copy the photos

Model: RN102|ReadyNAS 100 Series
Message 1 of 18

Re: readycloud app not backing media

I am having the exact same issue.  I am using an ipad with the latest ios version 11.2.1 and using the latest readycloud app.  When I enable media backup and choose my folder, it says "uploading 60 files" and shows a status bar that just hangs and it doesn't upload.  Does anyone know how to fix this issue?  Very frustrating.  I have a Nighthawk R7000 router with a USB harddrive.  Readycloud works fine from a web browser.

Message 2 of 18
Lucha
Aspirant

Re: readycloud app not backing media

No seems to be able to help here
I called netgear and payed for 85.00 for tech support and they had no clue either
I guess i will have to go a different route
Message 3 of 18
StephenB
Guru

Re: readycloud app not backing media


@Lucha wrote:
I guess i will have to go a different route

Resilio sync might be one option, though sometimes it resists folder and file deletions.

Message 4 of 18
Marc_V
NETGEAR Moderator

Re: readycloud app not backing media

Hi @raluc @Lucha

 

This has been reported to engineering, we cannot give any ETA but it is being investigated.

 

An update will be posted as soon as it's available.

 

 

Regards

Marc_V
NETGEAR Community Team

It's what you do that defines you
NETGEAR Community User Guidelines
Message 5 of 18
Marc_V
NETGEAR Moderator

Re: readycloud app not backing media

Hi @raluc @Lucha

 

Would you be able to try and reinstall the ReadyCloud app and try to backup media.

 

Please confirm if the issue has been resolved.

 

 

Many thanks!

Marc_V
NETGEAR Community Team

It's what you do that defines you
NETGEAR Community User Guidelines
Message 6 of 18
Lucha
Aspirant

Re: readycloud app not backing media

i just did and no backup i actually have reinstalled rebooted phone and nothing

Message 7 of 18
Lucha
Aspirant

Re: readycloud app not backing media

any luck??

Message 8 of 18
Marc_V
NETGEAR Moderator

Re: readycloud app not backing media

I sent you a PM @Lucha

 

 

Regards

Marc_V
NETGEAR Community Team

It's what you do that defines you
NETGEAR Community User Guidelines
Message 9 of 18
raluc
Aspirant

Re: readycloud app not backing media

I payed for customer support but they had no clue how to fix this issue
I got a new iphone x and still having same issue
Message 10 of 18

Re: readycloud app not backing media

Hello Smiley Happy

 

I've had similar issue previously. I was able to resolve it by uninstalling/re-installing the ReadyCLOUD app for iOS. Also, make sure that you are running on the latest firmware. 

 

https://kb.netgear.com/000053277/ReadyNAS-OS-6-Software-Version-6-9-2

Message 11 of 18
Marc_V
NETGEAR Moderator

Re: readycloud app not backing media

Hi @IT_wannabe_1987

 

That is good to hear, It would benefit other members on your resolution.

 

Were you able to check what version of ReadyCloud App you have reinstalled?

 

 

Regards

Marc_V
NETGEAR Community Team

It's what you do that defines you
NETGEAR Community User Guidelines
Message 12 of 18

Re: readycloud app not backing media

Hello Smiley Happy

 

ReadyCLOUD App media backup works in my iPhone 5s.

 

iOS 11.2.5

ReadyCLOUD App v2.0.0

 

Are you trying to backup your media files from iOS via WiFi or mobile data? If you are using mobile data make sure  enable Use Cellular Data and if you want the media files to be backup automatically make sure to enabled Backup in Background. 

 

 

 

 

Message 13 of 18
raluc
Aspirant

Re: readycloud app not backing media

I have tried everything and nothing works to back up via iphone anymore
Message 14 of 18
Reimy
Aspirant

Re: readycloud app not backing media

Any updates about this? I’ve tried reinstalling the app on my iPhone and after setting everything up the app will start backing up but then after a few pictures it gets stuck again. I have the most recent iOS and app version. Any suggestions?
Message 15 of 18
StephenB
Guru

Re: readycloud app not backing media

This might be happening on when the filenames include special characters.  Is that something you could check?

Message 16 of 18
raluc
Aspirant

Re: readycloud app not backing media

Nothing it does not work i just had to now started paying for google cloud to back up my files
This Nas does not work
I gave up
Message 17 of 18
Reimy
Aspirant

Re: readycloud app not backing media

I already checked that, is not the case. I even thought that it was caused by a video but no matter the type of file I get the same result.
Message 18 of 18
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