readynas 312 unable to access admin through raidar or readycloud

[Shaz2020]

ReadyNas 31200, FW V6.4.1

Firmware: 6.10.2

Hi guys, I hope someone can please help, would really appreciate it.

Unable to access admin.

I have searched the forum and found the "normal" procedures to follow to access admin, OS reinstall (access via factory admin/password), check IP address conflicts, via Raidar...................................

1. Raidar can see the NAS, "admin page"  cannot access the admin page or logs, can browse through file explorer.

Raidar shows status healthy and both drives have a tick. FW 6.10.2.

2. Can't establish a connection to the NAS via IP address or Mac, Both the devices are on the same network, IP address 192.168.xxx.xxx,

3. Readycloud can access files, unable to access admin.

4. File explorer can access files.

I have completed a OS re install.

I have tried factory login "admin, password" after re install.

I'm running out of options,

Thanks so much for any help,

Sharryn

[StephenB]

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@Shaz2020 wrote:

I'm running out of options,

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Your data is obviously at risk, so the first step is to back it up while you still have access.

After that, one option is to try paid support via my.netgear.com.  Ask for per-incident support.

The other option is to do a factory reset, reconfigure the NAS, and then restore the data from your backup.

[Shaz2020]

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@StephenB wrote:

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@Shaz2020 wrote:

I'm running out of options,

---

Your data is obviously at risk, so the first step is to back it up while you still have access.

After that, one option is to try paid support via my.netgear.com.  Ask for per-incident support.

The other option is to do a factory reset, reconfigure the NAS, and then restore the data from your backup.

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Thanks StephenB

I will factory reset, 

Appreciate your help in clarifying my option.

[Shaz2020]

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@Shaz2020 wrote:

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@StephenB wrote:

---

@Shaz2020 wrote:

I'm running out of options,

---

Your data is obviously at risk, so the first step is to back it up while you still have access.

After that, one option is to try paid support via my.netgear.com.  Ask for per-incident support.

The other option is to do a factory reset, reconfigure the NAS, and then restore the data from your backup.

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I will factory reset, 

Any advice on what i might need to do before the factory reset? 

I have backed up all data that is still accessable from readycloud, 

Mynetgear support attempts will not process?? error

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[StephenB]

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@Shaz2020 wrote:

Any advice on what i might need to do before the factory reset? 

I have backed up all data that is still accessable from readycloud, 

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If you aren't sure that you have all the data, then try accessing the NAS directly from file explorer (or finder on a Mac) - not using ReadyCloud.  That should also work.  With windows, just enter \\192.168.x.x into the file explorer address bar (using the IP address of course, and using the correct slash).

If you haven't tried directly accessing the admin web interface (again avoiding ReadyCloud), then try https://192.168.x.x/admin in your browser (clicking through any security warnings you get).  If that works, then you can likely avoid the reset.

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@Shaz2020 wrote:

Mynetgear support attempts will not process?? error

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What error?  Perhaps @JohnCM_S or @Marc_V (Netgear Mods) can help you get paid support.