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Can access my admin page

Lucha
Aspirant

Can access my admin page

I change the password and did not click the recovery password setup so changed password and now i cant get to the admin page is
Message 1 of 15
Lucha
Aspirant

Re: Can access my admin page

 
Message 2 of 15
StephenB
Guru

Re: Can access my admin page

What ReadyNAS model do you own, and what firmware are you running?

 

When you enter https://nas-ip-address/admin, are you getting the user/password pop-up?  Use the real nas IP address of course.

Message 3 of 15
Lucha
Aspirant

Re: Can access my admin page

Its a nas 102 its the lates firmware
Message 4 of 15
Lucha
Aspirant

Re: Can access my admin page

Yes its asking for password but i forgot and never set up the recovery info
Message 5 of 15
StephenB
Guru

Re: Can access my admin page


@Lucha wrote:
Its a nas 102 its the lates firmware

Meaning 6.6.1?

 

Also, are you getting the popup?

 

 

Message 6 of 15
Lucha
Aspirant

Re: Can access my admin page

Yes im getting the pop up asking for logg in info
Message 7 of 15
StephenB
Guru

Re: Can access my admin page

Did you try the default password (password)?

 

If that fails, you can try an OS reinstall - which will reset the admin password back to the default.

 

 

Message 8 of 15
Lucha
Aspirant

Re: Can access my admin page

If i do the os reinstall will it wipe out all my files on the drive??
How do i do that reinstall??
Message 9 of 15
StephenB
Guru

Re: Can access my admin page


@Lucha wrote:
If i do the os reinstall will it wipe out all my files on the drive??


No.  It will reset the network configuration to use dhcp, and reset the admin password to password. Other settings and data should not be affected.


@Lucha wrote:
If i do the os reinstall will it wipe out all my files on the drive??
How do i do that reinstall??

Page 19-20 here: http://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNAS_%20OS6_Desktop_HM_EN.pdf

 

Be careful not to do a factory default, that will destroy your data.

Message 10 of 15
raluc
Aspirant

Re: Can access my admin page

i did the os reinstall on my system now i cant connect i checked and its healthy

i found my ip address but whats SUBNET MASK AND GATEWAY?????

its asking for that info

Message 11 of 15
mdgm-ntgr
NETGEAR Employee Retired

Re: Can access my admin page

So the NAS has not picked up an I.P. address from your router?

Message 12 of 15
raluc
Aspirant

Re: Can access my admin page

i type it in but it shows off line i should remove it and reinstall it???

add it as new?

Message 13 of 15
mdgm-ntgr
NETGEAR Employee Retired

Re: Can access my admin page

Some screenshots would be helpful.

Are you able to download your logs using RAIDar 6.2 (see the Sending Logs link in my sig) and send those in?

Message 14 of 15
raluc
Aspirant

Re: Can access my admin page

yes i downloaded the loggs where do i send to???

Message 15 of 15
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