Help with my readynas need support

[sdouek]

OK so I have not been around for a while car accident. Any way I haven't been able to keep up on my readynas pro business edition.

Thursday a hard drive failed. I put in a new one and it rebuild it. Friday another  Hard drive failed.I put in a new one and it rebuild it. Now this evening I was both of the new hard drives failed. on top of which I can no longer access my NAS via a windows share.
I logged into the nas admin page and a lot of my settings are gone the only thing available on some shares is HTTPS.

I tried calling netgear support but I get a recording I must go to support.netgear.com/contact enter my serial number and complete the form.

1) no form to fill out
2) the only option it gives me is to use this community or purchase premium support.

I do not know if I purchase support, support can actually help me and I have been away from the community so long I have no idea what to do.

Can a moderator or someone help me please.

Thank you

[mdgm-ntgr · Accepted solution]

Your volume is not redundant (only four out of six disks in RAID-6)

/usr/local/crashplan is 2.8GB though. It has filled the 4GB root volume.

[mdgm-ntgr]

😞 Hope you are recovering well from the car accident.

Support can't promise anything especially in situations like this but they do their best.

This may require a data recovery contract with the expectation set that it may be unsuccessful.

[mdgm-ntgr · Accepted solution]

Your volume is not redundant (only four out of six disks in RAID-6)

/usr/local/crashplan is 2.8GB though. It has filled the 4GB root volume.

[StephenB]

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@mdgm wrote:

 /usr/local/crashplan is 2.8GB though. It has filled the 4GB root volume.

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Stop the crashplan service and then delete the cache.

Create a new cache folder on the data volume (it doesn't need to be a share), and use this guide to reconfigure crashplan to build it: https://support.code42.com/CrashPlan/4/Troubleshooting/Reassigning_Cache_Folder_To_A_Different_Direc...

There could be some old update packages in other crashplan folder that you can delete.

[sdouek]

Before I put this up I was unable to ssh into the box at the moment it is in tech support mode. I hope that they can get in and stop the service and remove/change the cache to a different location. At this point I just want to get the nas up and running and just do a rsync to my external usb hard drive. I haven't been on top of doing my back ups latley, I have had many difficulties lately.

[mdgm-ntgr]

The system has been rebooted back to normal mode.

[sdouek]

Thank you mdgm, for helping me and for Stephen B for pointing out that crashplan yet again has gone wild and and filled up my 4Gb Root Volume,  I had no idea it could go so wrong, not only did Crashplan fill my root but I suspect it also caused the 2 new hard drives I used to rebuild the nas to fail.

The system is back up and I just finished making a complete backup to by NV unit and an external 5tb hard drive.

Now I inserted the new hard drive that failed after testing it and removing the partitions and the NAS resyncing one of the hard drives back into the fold. Once that is done I will do it for the next hard drive.

Once that is done I will re-start crashplan,(mdgm was great to move the cache out of the root) and see what is happening.

I am was running 4.7.0 and do not see any update for crashplan as of yet.

Anyway againg thank you so much mdgm & StephenB.

[sdouek]

UPDATE:

OK fnished back ups to external hard drives (2 sets)

re installed some add ons that were not behaving

emptied some more stuff out of my tmp driectory

initiated crashplan 4.7.0 and let it do its cache over again

Sucessfully backed via crashplan

Checked ".crashplan" and the Crashplan Cache is at 1.96 GB

ssh into box and did a  df -h

Filesystem            Size  Used Avail Use% Mounted on
/dev/md0              4.0G  1.5G  2.4G  39% /
tmpfs                  16K     0   16K   0% /USB
/dev/c/c              7.3T  5.6T  1.7T  77% /c
/c/dalbum             7.3T  5.6T  1.7T  77% /home/ftp/dalbum
/c/library            7.3T  5.6T  1.7T  77% /home/ftp/library
/c/publishing         7.3T  5.6T  1.7T  77% /home/ftp/publishing
/c/transfers          7.3T  5.6T  1.7T  77% /home/ftp/transfers

 Everything looks fine and the addons are behaving.

Thanks agiain

[StephenB]

I'm glad your back up again.