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RN 2120 - Warranty Is

Xyndi
Tutor

RN 2120 - Warranty Is

Hello - would it be possible to get a phone number to call Netgear Support? I purchased the RN 2120 which states it comes with a 5 year warranty (purchased May 2016) and it's not showing correct in the website mynetgear>Products.

Can someone please help me. Thanks

Model: RN2120|ReadyNAS 2120 1U 4-Bay Diskless
Message 1 of 5

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Marc_V
NETGEAR Employee Retired

Re: RN 2120 - Warranty Is

Hi @Xyndi

 

Welcome to the Community!

 

You can contact NETGEAR Support using your MyNETGEAR Portal by creating a case and contacting them through Phone, Chat or Email. With the Phone number it will be presented to you upon selecting an option.

 

 

Regards

 

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Message 2 of 5

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Marc_V
NETGEAR Employee Retired

Re: RN 2120 - Warranty Is

Hi @Xyndi

 

Welcome to the Community!

 

You can contact NETGEAR Support using your MyNETGEAR Portal by creating a case and contacting them through Phone, Chat or Email. With the Phone number it will be presented to you upon selecting an option.

 

 

Regards

 

Message 2 of 5
Xyndi
Tutor

Re: RN 2120 - Warranty Is

Hi Marc_V,

 

I'm not able to because Netgear has the RN2120 incorrecl on the Warranty there isn't any options for me to Call, Email or Chat, everything is X out in Red and it's showing there isn't a warranty.  That is why I was posting here to see if I could get a phone number to call them and have it resovled.

 

Thanks

Model: RN2120|ReadyNAS 2120 1U 4-Bay Diskless
Message 3 of 5
Marc_V
NETGEAR Employee Retired

Re: RN 2120 - Warranty Is

Hi @Xyndi

 

I have sent you a PM. 🙂

 

Regards

Model: ReadyNAS Remote|
Message 4 of 5
Xyndi
Tutor

Re: RN 2120 - Warranty Is

Hello Marc_V, I called the number you gave me and keep pushing 1 until I received a menu that allowed me to choose 'other', when I got to that point I was able to get a live person on line and get a case number for my issue. They told me it would take a few days to correct the missing warranty information in mynetgear account. Thank you!
Model: RN2120|ReadyNAS 2120 1U 4-Bay Diskless
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