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RN214 - No PHP and PHP apps on FW 6.7.0

Kardano
Luminary

RN214 - No PHP and PHP apps on FW 6.7.0

After update FW to  6.7.0 (from 6.6.1) no PHP apps works. And no Web interface.

I Tried Reinstall OS - not hepling.

I Tried Factory default. (Twice) and config NAS.

Web interface is OK. after installing PHP app ai got this:

<?php
phpinfo();
?>

 

After install phpsysinfo   (istalled ok....)

no web page with info, only see this

<?php
/**
 * start page for webaccess
 * redirect the user to the supported page type by the users webbrowser (js available or not)
 *
 * PHP version 5
 *
 * @category  PHP
 * @package   PSI
 * @author    Michael Cramer <BigMichi1@users.sourceforge.net>
 * @copyright 2009 phpSysInfo
 * @license   http://opensource.org/licenses/gpl-2.0.php GNU General Public License
 * @version   SVN: $Id: index.php 687 2012-09-06 20:54:49Z namiltd $
 * @link      http://phpsysinfo.sourceforge.net
 */
 /**
 * define the application root path on the webserver
 * @var string
 */
define('APP_ROOT', dirname(__FILE__));

/**
 * internal xml or external
 * external is needed when running in static mode
 *
 * @var boolean
 */
define('PSI_INTERNAL_XML', false);

if (version_compare("5.2", PHP_VERSION, ">")) {
    die("PHP 5.2 or greater is required!!!");
}

require_once APP_ROOT.'/includes/autoloader.inc.php';

// Load configuration
require_once APP_ROOT.'/config.php';

if (!defined('PSI_CONFIG_FILE') || !defined('PSI_DEBUG')) {
    $tpl = new Template("/templates/html/error_config.html");
    echo $tpl->fetch();
    die();
}

// redirect to page with and without javascript
$display = isset($_GET['disp']) ? $_GET['disp'] : strtolower(PSI_DEFAULT_DISPLAY_MODE);
switch ($display) {
case "static":
    $webpage = new WebpageXSLT();
    $webpage->run();
    break;
case "dynamic":
    $webpage = new Webpage();
    $webpage->run();
    break;
case "xml":
    $webpage = new WebpageXML(true, null);
    $webpage->run();
    break;
default:
    $tpl = new Template("/templates/html/index_all.html");
    echo $tpl->fetch();
    break;
}

Can anyobe help me what is the problem? All other things works OK.

 

Aother installed Apps are:

NetData NT (working OK)

PHP (installed as 1st app - PROBLEM)

PHPsysinfo (installed as 2nd app - PROBLEM)

istat (working OK)

SMB Plus (working OK)

 

RN214

2x WD RED 3TB  (WD30EFRX)

Raid 1

 

I downloaded Logs.

Model: RN21400|ReadyNAS 214 Series 4-Bay (Diskless)
Message 1 of 23

Accepted Solutions
Heino
Guide

Re: RN214 - No PHP and PHP apps on FW 6.7.0

I installed the final firmware release and the problem seems to be solved.

 

Thank you!

View solution in original post

Model: RN214|4 BAY Desktop ReadyNAS Storage
Message 23 of 23

All Replies
Kardano
Luminary

Re: RN214 - No PHP and PHP apps on FW 6.7.0

On RN204 and RN104 updates went OK. (from 6.6.1 to 6.7.0)

 

precedure was identical:

 

1. uninstall phpsysinfo app (withiut reinstall after FW update apps do not shows SMART data from HDDs)

2. Install FW 6.7.0

3. few minutes chceck if it is OK (it was)

4. reinstall phpsysinfo app

        -there starting problems with RN214

                       - no admin web, connection refused

                       - RAIDar cannot download logs says that admin pass is wrong

I created 2nd back up for data and Factory default unit twice.

 

RN214 is about new (1month old) (registerred in our family other mynetgear account.)

 

Message 2 of 23
Kardano
Luminary

Re: RN214 - No PHP and PHP apps on FW 6.7.0

I get Case no from e-mail: #28266785

 

response from support:

 

We have forwarded your support ticket with all of its details to the higher tiers for recommendation. According to the higher level, it is expected that some apps will not work right away for new firmware versions as the apps themselves may need to be updated. Before the official firmware 6.7.0 was released, the BETA version was posted publicly so that the app developers can do the necessary to ensure that their software works with the new firmware.

Since PHP is a third-party app, the higher level recommends that you contact Poussin to consult the developers. With this issue that you are encountering right now, Poussin may have an update version or patch that they can provide to make the app work with the new firmware.

 

 

...maybe we all are missing something:

 

PHP is 3rd party app, BUT this problem is on my RN214 unit only.

I tested this RM 204 and RN104 which are arm units  - update FW to 6.7.0 OK, so it is PHP and other apps all OK

This problem is in RN214 unit only.

I could not recreate p[roblem on my RN204 or RN104. Using the same file for FW update and the same procedure.

I think this may NOT be a problem of compatibility of the application with FW 6.7.0 (as all these apps are running OK with RN204 and RN104 units with FW 6.7.0).


Is it possible that problem is apps + FW 6.7.0 +RN214??

I have not another RN214 or RN212 unit to test it. But on Units RN204, RN202, RN104 and RN102

I cannot replicate this problem. All is OK.

 

When i factory default RN214 problem persist. If i change dives in RN214 problem persist.

 

I have logs from RN214 i send them within support case. Can anyone look at those logs if there is anything that may help?

 

Thanks.

 

 

Message 3 of 23
JennC
NETGEAR Employee Retired

Re: RN214 - No PHP and PHP apps on FW 6.7.0

Hello Kardano,

 

It does seem it needs to be checked from the back end. I found the profile of this NAS and found that it has limited phone support until June 6 2017. I strongly suggest you grab this opportunity as they can have the case escalated to higher tier if needed.

 

Regards,

Message 4 of 23
Kardano
Luminary

Re: RN214 - No PHP and PHP apps on FW 6.7.0

Hello JennC,

 

I created Case #28266785.

They escalated it.

Official Netgear response is in the post above your post.

Netgear specialist stated that this is compatibility problem of 3rd party app with FW 6.7.0.

 

I pasted it here with my replay to support.

 

I disagree on that statement.

 

I think that this problem may be not related to those php apps with FW 6.7.0 but combination of RN2014 + FW 6.7.0 + apps.

 

As in my other units RN204 andRN104 and units that i have in reach ( multiple RN202 and RN102) was updated without any problem.

Model: RN21400|ReadyNAS 214 Series 4-Bay (Diskless)
Message 5 of 23
Kardano
Luminary

Re: RN214 - No PHP and PHP apps on FW 6.7.0

New response from Netgear Support:

 

Thank you for the update.

We will check if we have an available RN214 and we'll try to reproduce your setup here in our system.

Please allow us ample time to perform the test and we will notify you the soonest time possible.

We apologize for any inconvenience this may have caused you.

Message 6 of 23
Kardano
Luminary

Re: RN214 - No PHP and PHP apps on FW 6.7.0

new response from Netgear Support:

 

As an update, I reproduced your setup with our own RN214 which had firmware 6.6.0 when I started the process. Here are the steps taken:

- With firmware 6.6.0 in place, I installed PHPMyAdmin, PHP as well as PHPSysinfo for ReadyNAS
- As the firmware 6.7.0 is not automatically detected when I check for updates, I went ahead and manually downloaded 6.7.0 and uploaded it to the NAS.
- System reboot and installed the firmware just fine.
- RAIDar finds the unit and I can access the admin page
- I then removed the apps
- Performed OS Reinstall to the unit successfully
- Re-installed the same apps as earlier and everything still works fine on the NAS

It would seem that this behavior is isolated on just your unit. I will consult the higher tiers about this to get the recommendation. I will provide you the update the soonest time possible.

Message 7 of 23
JennC
NETGEAR Employee Retired

Re: RN214 - No PHP and PHP apps on FW 6.7.0

Hello Kardano,

 

In this event, I believe they should have your case escalated.

 

Regards,

Message 8 of 23
Kardano
Luminary

Re: RN214 - No PHP and PHP apps on FW 6.7.0

news to this case:

 

get this recommendation from support:

 

We just received feedback from L3 Conor that you should manually install and downgrade to 6.6.1 until the 6.7.1 version would arrive.

Please download the 6.6.1 OS file from here:
https://kb.netgear.com/000036572/ReadyNAS-OS-6-Software-Version-6-6-1?cid=wmt_netgear_organic

Make sure to extract and place the file inside to a convenient location in your PC.

To upgrade please go to System, Settings and under Manual Install Firmware click the Install Firmware button.

 

After install FW 6.6.1 and Factory default RN214 phpsysyinfo working again.

I will be waiting for new FW 6.7.1.

 

I found anoter curiosity: (and posted it to support)

 

RN214 with FW 6.6.1

If i install phpsysinfo app, it Works OK, if I install php app after that, both apps not working.
If i uninstall php application, phpsysinfo is working OK again.


This is on RN214 only. On RN204 and RN104 is it OK and both apps may be installed and working OK simultaneously. I tested it.

 

Both apps are from available apps list directly. (phpsysindo ver. 3.1.7, php ver 1.0.0)

Message 9 of 23
an_user
Aspirant

Re: RN214 - No PHP and PHP apps on FW 6.7.0

Is there still a solution?

 

I can't get php running on my RN214 OS6.7.4  (other apps: resilio sync and svn)

In browser I can see only the php code too.

 

Model: RN214|4 BAY Desktop ReadyNAS Storage
Message 10 of 23
Kardano
Luminary

Re: RN214 - No PHP and PHP apps on FW 6.7.0

I dont know.

RN214 is on production enviroment. I downgraded it to 6.6.1 and do factory default and full data restore.

 

I wont upgrade to 6.7.x until problem with extreme slow defrag/balance is resolved. Defrag is in hours instead in minutes on the same unit.

Message 11 of 23
Heino
Guide

Re: RN214 - No PHP and PHP apps on FW 6.7.0

Hi,

 

I have the same problem with firmware 6.7.4.

I want to install the Surveillance App but could not use the configuration page (i.e. launch page) because I just see the PHP source code.

Then I installed the PHP app, but the problem keeps the same. Even the launch page of the PHP app shows just PHP code.

 

I tried to file a bug report to the support (which I am able to use until 01/Jul), but that does not seem to work currently. I always get an error page that says "Fatal error. It will be mailed to the support".

 

So what can I do? Is there any known solution?

 

Thanks

Daniel

Message 12 of 23
Miklos
Apprentice

Re: RN214 - No PHP and PHP apps on FW 6.7.0

Dear Netgear Support,

 

I have exactly the same issue (running FW 6.7.4) on my RN214 - just the PHP code appears in all php based apps, uninstaling-reinstalling the php6 app and/or other apps does not help...

 

All other features are working fine...

 

Factory reset is not an option as the 6TB storage volume is 90% full.

 

I am desparate...

 

"Help me, Netgear Support, you are my only Hope!"

 

Thanks in advance,

 

Miklos

Model: RN21400|ReadyNAS 214 Series 4-Bay (Diskless)
Message 13 of 23
mdgm-ntgr
NETGEAR Employee Retired

Re: RN214 - No PHP and PHP apps on FW 6.7.0

There'll be a fix for this PHP issue in 6.7.5. We're hoping to make a beta available soon.

Message 14 of 23
Heino
Guide

Re: RN214 - No PHP and PHP apps on FW 6.7.0

That is good news!

At least we now know that this issue is known to the developers.

 

Looking forward to try the new beta 🙂

Model: RN214|4 BAY Desktop ReadyNAS Storage
Message 15 of 23
Miklos
Apprentice

Re: RN214 - No PHP and PHP apps on FW 6.7.0

"The Force is strong in this one..." 🙂

 

Looking forward to trying the beta...

Message 16 of 23
Miklos
Apprentice

Re: RN214 - No PHP and PHP apps on FW 6.7.0

Thanks for the first beta 6.7.5 (T299) - php finally started to work! 🙂

Message 17 of 23
Kardano
Luminary

Re: RN214 - No PHP and PHP apps on FW 6.7.0

It will be fixed for me AFTER release final FW 6.7.5 and php will be working. NOT SOONER.

Message 18 of 23
Heino
Guide

Re: RN214 - No PHP and PHP apps on FW 6.7.0

I agree that we should not close this thread until a working final release of FW 6.7.5 has been published.

 

But marking an answer as accepted is still a good idea. Imagine someone else is having the same problem and hopefully finds this thread. Then he knows that there is a solution and he can jump immediately to the accepted answer without needing to read through all the posts.

Message 19 of 23
StephenB
Guru

Re: RN214 - No PHP and PHP apps on FW 6.7.0


@Heino wrote:

 

But marking an answer as accepted is still a good idea. Imagine someone else is having the same problem and hopefully finds this thread. Then he knows that there is a solution and he can jump immediately to the accepted answer without needing to read through all the posts.


I agree.  Marking as "accepted solution" doesn't really "close" the thread, as people can still post to it.

 

Though it is @Kardano's thread, so it is up to him.

Message 20 of 23
mdgm-ntgr
NETGEAR Employee Retired

Re: RN214 - No PHP and PHP apps on FW 6.7.0

There'll be an additional fix for compatibility with PHP on ARM in 6.7.5 Beta 2.

Message 21 of 23
mdgm-ntgr
NETGEAR Employee Retired

Re: RN214 - No PHP and PHP apps on FW 6.7.0

ReadyNASOS 6.7.5-RC1 is now available!

You can try this if you like or wait for the production release.

Message 22 of 23
Heino
Guide

Re: RN214 - No PHP and PHP apps on FW 6.7.0

I installed the final firmware release and the problem seems to be solved.

 

Thank you!

Model: RN214|4 BAY Desktop ReadyNAS Storage
Message 23 of 23
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