RN214 Synchronization Offline

[ReadyNewbie]

Hi guys,

I do have a quite silly question. When I am trying to 'sync' a folder from NAS via ReadyCLOUD app (sync with PC), I immediately get a red X and 'Synchronization Offline' displayed. The PC however, opens the folder location (which is empty). Same behavior on my MAC. So I guess it is a setting on ReadyNAS local IP homepage?

I am using RN 214, FW 6.9.2. Anyone had that issue before?

Thanks for suggestions,

ReadyNewbie

[IT_wannabe_1987]

Hello 

For now I suggest disabling the Anti-virus on the ReadyNAS. If the issue is not resolve, p

please attach a screenshot of the error message and the system logs.

Is your PC hardwired or wireless? Also, can you ping the ReadyNAS from your computer?

[ReadyNewbie]

Hi.

Turning AntiVirus SW off did not have any effect on the sync process.  My Mac is wired, my PC is wirless, I can ping the NAS, w/o any problem. I've attached a screenshot, however, this forum does not allow to attach log files?!

[ReadyNewbie]

and I opened a support case in order to send logs. case #29725358

[StephenB]

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@ReadyNewbie wrote:

this forum does not allow to attach log files?!

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Logs contain some information that can compromise privacy, so we don't want them posted publicly here.

If a Netgear Mod requests logs, you can provide them via email w/o a support case - https://kb.netgear.com/21543/How-do-I-send-all-logs-to-ReadyNAS-Community-moderators

Alternatively, you can use the private message feature of the forum (see the envelope icon in the upper right), and send a link to logs stored on google drive, dropbox, etc.

[ReadyNewbie]

I thought so, thanks! 

[IT_wannabe_1987]

Hello 

Here is what I found based on the logs. 

Based on status.log, the hostname of the ReadyNAS was modified.

***status.log***

[18/02/12 16:40:07 CET] notice:system:LOGMSG_MODIFY_HOSTNAME Host name was changed to RowleyNAS.

After the hostname was modified, that is when the issue started.

***readycloud.log***

-- Logs begin at Tue 2018-02-13 16:17:36 CET, end at Wed 2018-02-14 11:48:02 CET. --
Feb 13 19:28:27 RowleyNAS rcbrokerd[16048]: ERROR:handler.cpp:1460: ERROR [syscmd:UpgradeUserToSSOHandler]:failed retrieve local user by username: A982PT-336-j7benjami
Feb 13 19:39:36 RowleyNAS rcbrokerd[17461]: ERROR:handler.cpp:1460: ERROR [syscmd:UpgradeUserToSSOHandler]:failed retrieve local user by username: A982PT-336-j7benjami
Feb 13 20:19:45 RowleyNAS rcbrokerd[22572]: ERROR:handler.cpp:1460: ERROR [syscmd:UpgradeUserToSSOHandler]:failed retrieve local user by username: A982PT-336-j7benjami
Feb 13 21:49:02 RowleyNAS rcbrokerd[1813]: ERROR:handler.cpp:1460: ERROR [syscmd:UpgradeUserToSSOHandler]:failed retrieve local user by username: A982PT-336-j7benjami
Feb 13 21:53:25 RowleyNAS rcbrokerd[2432]: ERROR:handler.cpp:1460: ERROR [syscmd:UpgradeUserToSSOHandler]:failed retrieve local user by username: A982PT-336-j7benjami
Feb 13 22:56:59 RowleyNAS rcbrokerd[10728]: ERROR:handler.cpp:1460: ERROR [syscmd:UpgradeUserToSSOHandler]:failed retrieve local user by username: A982PT-336-j7benjami
Feb 13 23:11:24 RowleyNAS rcbrokerd[12585]: ERROR:handler.cpp:1460: ERROR [syscmd:UpgradeUserToSSOHandler]:failed retrieve local user by username: A982PT-336-j7benjami
Feb 14 03:52:39 RowleyNAS rcbrokerd[16721]: ERROR:response.cpp:350: [Response::send] error: Couldn't resolve host name
Feb 14 03:56:26 RowleyNAS rcbrokerd[17323]: ERROR:handler.cpp:1460: ERROR [syscmd:UpgradeUserToSSOHandler]:failed retrieve local user by username: A982PT-336-j7benjami
-- Reboot --
Feb 14 11:33:26 RowleyNAS rcbrokerd[3359]: ERROR:handler.cpp:1460: ERROR [syscmd:UpgradeUserToSSOHandler]:failed retrieve local user by username: A982PT-336-j7benjami

Here are the steps I recommend we try:

1. Sign out/sign in on ReadyCLOUD App (PC).

2. Switch off/on ReadyCLOUD service.

I hope that resolves the issue