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ReadyCloud says that my ReadyNAS 102 is offline, when it is accessible via IP address
Hi,
I've had this machine for over 3 years now and it has been working fine until a month ago.
I've noticed that my ReadyCloud program(app) on my Windows showing my ReadyNAS is offline. Then I logged onto the ReadyCloud Web interface and it is too showing my ReadyNAS is offline, however when I go to the DISCOVER tab on the web interface, I see my ReadyNAS and I could log on and manage the ReadyNAS.
In an attemp to fix the issue, I thought I could remove and re-add the ReadyNAS from my ReadyCloud account. However, I couldn't figure out how to add the said ReadyNAS back to my ReadyCloud account!!
Re: ReadyCloud says that my ReadyNAS 102 is offline, when it is accessible via IP address
Hello HungHsi,
There should be a leave button to click to unregister your main ReadyCloud account then when you turn the ReadyCloud back ON, it will allow you to enter your ReadyCloud account.
Just remember to backup data that your ReadyCloud invited users and your main ReadyCloud account stored to their home shares.
Re: ReadyCloud says that my ReadyNAS 102 is offline, when it is accessible via IP address
Thank you,
I've sent an email to the mentioned email address, but have not had any response since then. Would you be able to advise when is the outlook of a solution?
You still do not see the shares under Home tab? Have you tried turning it OFF and ON? Please also check if your ReadyCloud account is showing under Accounts > Cloud users of the admin page.
ReadyCloud has features of home shares where ReadyCloud users that are allowed to access the NAS and even your main ReadyCloud account has home share where you can store personal files. If you have not used this home share and store some important data, try turning OFF ReadyCloud and leaving it. Leaving ReadyCloud will delete the ReadyCloud users and thier home shares and you just need to re-register and use your main ReadyCloud account again then re-add the ReadyCloud users you invited before.
Re: ReadyCloud says that my ReadyNAS 102 is offline, when it is accessible via IP address
Jenn,
Thank you for your response, but I'm struggling to understand your instructions.
Quote: ReadyCloud has features of home shares where ReadyCloud users that are allowed to access the NAS and even your main ReadyCloud account has home share where you can store personal files.
Yes, I undrestand that I can share my NAS with other cloud users and I can store my personal files too.
Quote: If you have not used this home share and store some important data, try turning OFF ReadyCloud and leaving it.
I have tried that, and I've included screen prints in my reply above. By completing the above instruction did not re-register the device back to my ReadyCloud account, Hunghsisu@gmail.com. I still do not see my ReadyNAS in my ReadyCloud APP or ReadyCould web GUI.
Quote:.....you just need to re-register and use your main ReadyCloud account again then re-add the ReadyCloud users you invited before.
Re-register / re-add, this is by turning the ReadyCloud slide bar in the ReadyNAS admin web GUI OFF and ON right? If not, then please instruct me how to do so?
Re: ReadyCloud says that my ReadyNAS 102 is offline, when it is accessible via IP address
Hello HungHsi,
There should be a leave button to click to unregister your main ReadyCloud account then when you turn the ReadyCloud back ON, it will allow you to enter your ReadyCloud account.
Just remember to backup data that your ReadyCloud invited users and your main ReadyCloud account stored to their home shares.
