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ReadyNAS Duo V1, unable to access Frontview following upgrade to 4.1.15
I have just upgraded to 4.1.15 (having been promted from the NAS box) and now Frontview is not available.
I have tried an OS intall from the boot menu but no change, I assume it just reinstalls 4.1.15.
I think I have a backup but I am not sure, is there a way to ssh onto the Duo to see if there is a backup? If there is a backup can I offload this to an external drive using the backup button on the front of the unit?
I have ssh enabled but I am a bit of a novice when it comes to command line stuff.
Assuming I can get a backup off, is a factory reset my only option?
I can still navigate to my data via finder and explorer and all other vital signs look ok in Raidar, it just seems to be Frontview that is corrupt.
Re: ReadyNAS Duo V1, unable to access Frontview following upgrade to 4.1.15
Do you have port forwarding setup? If so, someone might be trying to hack into your NAS.
You could do e.g.
# mkdir /tmp/tmp1235
# cd /tmp/tmp1235
Copy the PHP add-on to that directory and extract the contents of it e.g. if it is called PHP.bin you could do # dd if=PHP.bin skip=1 | tar -xv # sh install.sh
Hopefully you are then able to access Frontview again. If not check what error you get. You may need to install other add-ons over the top of themselves or perhaps install a newer version of the PHP Sparc add-on if there is a newer version available.
Re: ReadyNAS Duo V1, unable to access Frontview following upgrade to 4.1.15
If ssh is enabled, then it does makes sense to try it. You'd use putty from a windows PC (or terminal on a mac). Username is "root", the password is the NAS admin password. If the OS reinstall was successful, the NAS admin password has been reset to netgear1
If you do get in, then please enter
df . -h
df . -i
and post the results here. One cause of this problem is a filling OS partition, and this information would help us diagnose if that is your issue (or not).
If you'd rather not mess around with this: Assuming you are the original purchaser, you can use my.netgear.com to get paid support. Ask about "per-incident" support.
Do you have add-ons installed? Perhaps ReadyDLNA or the iTunes server is enabled?
@IceniTribe, if you have a USB disk formated as NTFS is it possible to copy the data on the data volume to the USB disk with ssh. You'd need to be careful on the copy commands though. Copying that way will be slow, the duo's not very fast when writing to USB drives. Whether pressing backup will work depends in part on how that button was configured, but also the action is taken by the ReadyNAS firmware that isn't starting up. It's fastest to connect the drive to a PC, and copy over a wired network connection.
On option is to contact Netgear support (ask about "per incident" support). They would charge, but likely you would avoid a factory reset.
Re: ReadyNAS Duo V1, unable to access Frontview following upgrade to 4.1.15
You could try e.g.
# tail -n 20 /var/log/frontview/error.log
If the http/s service is not running this may explain why. If you had e.g. the PHP add-on installed then you may have to install that over the top of itself via SSH to get Frontview back.
Re: ReadyNAS Duo V1, unable to access Frontview following upgrade to 4.1.15
Hi mdgm
Thanks for the help.
Here is the result of my tail command
ReadyNAS:~# tail -n 20 /var/log/frontview/error.log [Fri Sep 23 06:25:44 2016] [notice] Apache/2.2.6 (Debian) mod_ssl/2.2.6 OpenSSL/0.9.8e DAV/2 PHP/5.3.29-0rnx1 mod_apreq2-20051231/2.6.0 mod_perl/2.0.3 Perl/v5.8.8 configured -- resuming normal operations [Sat Sep 24 22:31:55 2016] [error] [client 124.158.7.250] script '/frontview/ui/resource/html/index.php' not found or unable to stat [Sun Sep 25 06:25:19 2016] [notice] caught SIGTERM, shutting down Bad free() ignored (PERL_CORE) at /frontview/lib/Frontview.pm line 2. Bad free() ignored (PERL_CORE) at /frontview/lib/Frontview.pm line 2. [Sun Sep 25 06:25:46 2016] [notice] Apache/2.2.6 (Debian) mod_ssl/2.2.6 OpenSSL/0.9.8e DAV/2 PHP/5.3.29-0rnx1 mod_apreq2-20051231/2.6.0 mod_perl/2.0.3 Perl/v5.8.8 configured -- resuming normal operations Bad free() ignored (PERL_CORE) at /frontview/lib/Frontview.pm line 2. Bad free() ignored (PERL_CORE) at /frontview/lib/Frontview.pm line 2. Bad free() ignored (PERL_CORE) at /frontview/lib/Frontview.pm line 2. Bad free() ignored (PERL_CORE) at /frontview/lib/get_handler.pm line 2. Bad free() ignored (PERL_CORE) at /frontview/lib/get_handler.pm line 2. Bad free() ignored (PERL_CORE) at /frontview/lib/get_handler.pm line 2. Bad free() ignored (PERL_CORE) at /frontview/lib/get_handler.pm line 2. Bad free() ignored (PERL_CORE) at (eval 3) line 3. PHP Fatal error: Unable to start curl module in Unknown on line 0 PHP Fatal error: Unable to start curl module in Unknown on line 0 PHP Fatal error: Unable to start curl module in Unknown on line 0 ReadyNAS:~#
I dont recognise the 124.158.7.250 and nslookup doesnt have any info either?
There is no index.php in the /frontview/ui/resource/html/ directory referred to?
I did have PHP, mysql and phpadmin installed, but cant connect. same error.
Re: ReadyNAS Duo V1, unable to access Frontview following upgrade to 4.1.15
Do you have port forwarding setup? If so, someone might be trying to hack into your NAS.
You could do e.g.
# mkdir /tmp/tmp1235
# cd /tmp/tmp1235
Copy the PHP add-on to that directory and extract the contents of it e.g. if it is called PHP.bin you could do # dd if=PHP.bin skip=1 | tar -xv # sh install.sh
Hopefully you are then able to access Frontview again. If not check what error you get. You may need to install other add-ons over the top of themselves or perhaps install a newer version of the PHP Sparc add-on if there is a newer version available.
Re: ReadyNAS Duo V1, unable to access Frontview following upgrade to 4.1.15
I managed to get access with Putty. Does this mean SSH is enabled?
I tried: tail -n 20 /var/log/frontview/error.log
and the result:
Bad free() ignored (PERL_CORE) at /frontview/lib/Frontview.pm line 2. Bad free() ignored (PERL_CORE) at /frontview/lib/Frontview.pm line 2. Bad free() ignored (PERL_CORE) at (eval 2) line 3. Bad free() ignored (PERL_CORE) at /frontview/lib/get_handler.pm line 2. Bad free() ignored (PERL_CORE) at (eval 3) line 3. [Sat Oct 01 10:22:04 2016] [warn] RSA server certificate CommonName (CN) `192.168.(IP from PC)' does NOT match server name!? PHP Deprecated: Comments starting with '#' are deprecated in /etc/php5/apache2/conf.d/mcrypt.ini on line 1 in Unknown on line 0 PHP Warning: PHP Startup: Unable to load dynamic library '/usr/lib/php5/20090626+lfs/mcrypt.so' - /usr/lib/php5/20090626+lfs/mcrypt.so: cannot open shared object file: No such file or directory in Unknown on line 0 PHP Fatal error: Unable to start curl module in Unknown on line 0 [Sat Oct 01 10:57:03 2016] [warn] RSA server certificate CommonName (CN) `192.168.(IP from PC)' does NOT match server name!? Bad free() ignored (PERL_CORE) at /frontview/lib/Frontview.pm line 2. Bad free() ignored (PERL_CORE) at /frontview/lib/Frontview.pm line 2. Bad free() ignored (PERL_CORE) at /frontview/lib/Frontview.pm line 2. Bad free() ignored (PERL_CORE) at /frontview/lib/get_handler.pm line 2. Bad free() ignored (PERL_CORE) at /frontview/lib/get_handler.pm line 2. Bad free() ignored (PERL_CORE) at /frontview/lib/get_handler.pm line 2. [Sat Oct 01 10:57:42 2016] [warn] RSA server certificate CommonName (CN) `192.168.(IP from PC)' does NOT match server name!? PHP Deprecated: Comments starting with '#' are deprecated in /etc/php5/apache2/conf.d/mcrypt.ini on line 1 in Unknown on line 0 PHP Warning: PHP Startup: Unable to load dynamic library '/usr/lib/php5/20090626+lfs/mcrypt.so' - /usr/lib/php5/20090626+lfs/mcrypt.so: cannot open shared object file: No such file or directory in Unknown on line 0 PHP Fatal error: Unable to start curl module in Unknown on line 0
Re: ReadyNAS Duo V1, unable to access Frontview following upgrade to 4.1.15
Well this is a 3rd party add-on. We don't tend to mention issues with those in the Release Notes for our firmware but I will pass your suggestion on. Ideally add-ons should be written so that if the firmware is updated access is not lost to the web admin page but with this one that would be difficult/impossible.
This is a problem that comes up with each firmware update. It just hasn't come up much on the community for a while as not many with PHP installed had been updating the firmware recently until 4.1.15 came out or if they did they already recalled this fix from previous relases.
Re: ReadyNAS Duo V1, unable to access Frontview following upgrade to 4.1.15
This is definitely an issue that has been seen with previous firmware updates. Any add-on that overwrites some files included in the firmware can be expected to be broken by a firmware update.
