ReadyNAS NV+ v1 won't boot, can't recover data - need help

[rusyus]

My NV+ version 1 is stuck booting.

its a very old one, bought about 10 years ago. Bought new, but for some reason it does not have any serial number on it.

Was working fine for a long time, the only issue - i had to replace power supply once. 

Before it stopped booting, it was on for a while, but became unresponsive, so i restarted it. After restart, it never came back on 😞

It starts booting and gets stuck for hours not going any further, one light slowly flashing.

i tested RAM - it tests OK. One disk probably has bad sectors, but removing it does not help much. (the reason i know about it, is because i tried recovery softwares to get my data back, but that one disk gives problems to all softwares i tried. Also, neither one software was able to detect the parameters for data recovery, so no luck)

at this point i just need my data recovered, but don't know how to get it. Where can i get help? 

[JennC · Accepted solution]

Hello rusyus,

You may need to get in touch with support if this is the case. Data recovery contract may be needed too.

Regards,

[JennC]

Hello rusyus,

Please try Skip Volume Check from the boot menu. Once you are able to get in, check the disks for reallocated sectors and pending errors, as well as ATA errors.

Please also back up data as soon as possible. We always strongly recommend backing up data, it is not a good idea putting important files to just one device. 🙂

Welcome to the community!

Regards,

[rusyus]

THanks, JennC

Started with skip volume check option, did not go anywhere. Still was stuck on Booting...

tried taking out bad drive and do the same thing, not its stuck on "Booting... Resycing Volume" (power button slowly blinking)

don't know what it means, really hope i'm not loosing data

[JennC · Accepted solution]

Hello rusyus,

You may need to get in touch with support if this is the case. Data recovery contract may be needed too.

Regards,

[rusyus]

OK thanks. Do you have any phone numbers for me? (Other than general)

[JennC]

Hello rusyus,

Try getting to this link.

Regards,

[JennC]

Hello rusyus,

We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. 

If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution. 
 
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
 
Regards,