Readynas Remote configuration problem

[Nitupsar]

I have an Ultra 4 and have installed Readynas Remote. When I get to the part in the setup where it says "Select remote users to give share access" I fill in my user name and click to apply the settings and get the message  "user name for authentication missing" and I do not get past this stage. What shall I do?

[JennC]

Hello Nitupsar,

Try creating an account first. See How to setup remote access with ReadyNAS Remote for steps how to.

Make sure the username you create is not the same with any share name and local user of the NAS, and please also take note of the case sensitivity of the user name.

If you are having trouble creating an account using the ReadyNAS Remote client, create the account at https://remote.readynas.com/

If you already have an account, login to https://remote.readynas.com/ to check if you can log in so you will know if it is activated.

I hope this helps you. We look forward to your update.

Regards,

[Nitupsar]

I have done all you suggested. I even deleted the user and created a new one with which I managed to log in. That part is ok. But when I go to Readynas remote admin to discover devices nothing happens. No devices are regisered and none is discovered.

It says offline discovery and installation can be dine via Raidar, but where i n the Raidar menu can i find this option?

Please walk me through this procedure!

[mdgm-ntgr]

Do you mean ReadyCloud discovery? ReadyCloud is available for ReadyNAS OS6 devices only.

For legacy devices such as yours you can use the ReadyNAS Remote app to remotely access your NAS.

[Nitupsar]

Thank you.

Is the ReadyNAS Remote app that you mention a PC app or an Android app?

And can you please gove me a link to it?

Most importantly: Does legacy in real life mean outdated and close to useless? 😉

[mdgm-ntgr]

PC app.

There is/was also an Android one.

If you go to https://remote.readynas.com you will see links to download the Windows and Mac clients.

[OOM-9]

App might be used loosely, so I hope this covers part that might be in question:

The desktop client has the download option both located at the bottom of https://remote.readynas.com/ .

The android app is available on the play store:
https://play.google.com/store/apps/details?id=com.netgear.remote

There is the add-on or app that you can get downloaded from http://kb.netgear.com/app/answers/detail/a_id/20928 .


Legacy would mean it is the previous generation. Outdated might the the easy way to put it. (There are cases where we make security updates.)

[Nitupsar]

Ok, I understand.

I have now uninstalled (I had it already installed but reinstalling never hurts) and freshly installed the Readynas remote app/program for PC. And it says I am online.

When I start the Readynas remote program an icon comes up that is called Readycloud agent. This is confusing to me if these are two separate programs and the Readycloud program is incompatible with my Ultra 4 hardware .

When I right click on this icon I see the meny and when I choose Readynas admin I get a window called Readynas remote which lists my devices which are 0 (zero) online and 0 (zero) offline.My next question is then: How do I get Readynas remote to recognize and register my device?

PS The Readynas device shows up on my network and I can access all my files.

[OOM-9]

ReadyCLOUD is a facelift with some newer features added. When there are some updates to ReadyNAS Remote there might be some images/names that are labeled incorrectly.

Can you try registering a different user with remote.readynas.com? (Then inviting the user through the add-on and then sign into the ReadyNAS Remote app.)

You mentioned that you deleted and re-created the user; I want to make sure it is not related to the account.

[Nitupsar]

I will do that, but duty calls and I will keep you informed of any progress..... 🙂