cant access files on network: Access denied or no permission #26383544
model 104 firmware 6.4.2
I created all user accounts and shares for local usage, but moving from one computer to another trying to access the folders is not possible, access denied or no permision etc? any solution
also do we need to add every host IP address using Admin page?
Re: cant access files on network: Access denied or no permission
Hello mangwe263,
What was the FW version prior to updating to 6.4.2?
Did you set permission on each share? Accessing the shares via Windows explorer needs you to login with the user account that is allowed to access it. We need more detailed what settings you have on the permissions and what login you are using.
Host IP address in the permission settings can be used if you want to, but does not mean it is a must.
Re: cant access files on network: Access denied or no permission
6.4.2
we are accessing through windows explorer from start then search option.
WHAT I DID IS , i created a folder for every staff member, then assign permissions etc, every folder correspond to staff user account. I cant remember the earlier version, unfortunately i cant attache the document with screen shots here
Re: cant access files on network: Access denied or no permission
Hello mangwe263,
If you have created local users, you cannot create shares that have the same name with the local users. This is because local users get their own private shares (also known as home shares), each local user you create has private share and that private share is the same with the local user name. Name of a share that was created manually should not be the same with any local user account name.
If you are having trouble with this, it is better you contact support line. I saw your profile and you are entitled to their free phone support which is very limited to number of days. As of today, you have 67 days left for it, I suggest you take advantage of it because support use a tool where they can remotely access your computer with you on the line and configure it for you while you are watching.
