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Aspirant
Posts: 517
Registered: ‎2012-05-23

genie app store shows incorrect device case # 19675450

Decided to take the plunge and create a new account with a different email as the one the device was registered with would not allow to log in, so after creating account logged in from dashboard and all seemed to be working showed available apps for my Duo v2, so i then went back to the web page genie.netgear.com and logged in and was suprised to see it showed my device as NV+ v2 RND4000 the only thing that was correct was the serial number, is this a bug or is it because the 2 devices have the same Architecture.
ReadyNas Duo v2 ------ Firmware: RAIDiator 5.3.7
UPS ---------------------- APC Back-UPS 550G-UK
Network: --------------- Netgear WNDR4500 Router - TP-Link-SG1005D Gigabit Switch
OS: ---------------------- Windows 7 Ultimate (64-bit)
CPU Info: --------------- Intel(R) Core(TM) i7 CPU 920 @ 3239.0 MHz
Memory (RAM): -------- 6136 MB
Motherboard: --------- ASUSTeK Computer INC. Rampage II Extreme
Network Adapters: -- Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller
Aspirant
Posts: 109
Registered: ‎2011-12-30

Re: genie app store shows incorrect device

Can you PM me the serial number of your ReadyNAS so I can have a look in the system here?

They have the same architecture and most, if not all, apps for the one should run on the other.

edit: got the PM, created case # 19675450 to check
edit2: escalating the case, seems to be just with this serial/account.
NETGEAR ReadyNAS Support Expert
Contact Information: http://support.netgear.com/general/contact/default.aspx
(US/Canada) 1-888-NETGEAR / (UK) +44(0)8448 75 4000
Aspirant
Posts: 109
Registered: ‎2011-12-30

Re: genie app store shows incorrect device case # 19675450

Should be solved now some time ago now, just didn't get the update, can you check and report back please?
NETGEAR ReadyNAS Support Expert
Contact Information: http://support.netgear.com/general/contact/default.aspx
(US/Canada) 1-888-NETGEAR / (UK) +44(0)8448 75 4000
Aspirant
Posts: 517
Registered: ‎2012-05-23

Re: genie app store shows incorrect device case # 19675450

Yes all is fine now it shows correct device thanks very much for your great support Skywarp. Smiley Very Happy
ReadyNas Duo v2 ------ Firmware: RAIDiator 5.3.7
UPS ---------------------- APC Back-UPS 550G-UK
Network: --------------- Netgear WNDR4500 Router - TP-Link-SG1005D Gigabit Switch
OS: ---------------------- Windows 7 Ultimate (64-bit)
CPU Info: --------------- Intel(R) Core(TM) i7 CPU 920 @ 3239.0 MHz
Memory (RAM): -------- 6136 MB
Motherboard: --------- ASUSTeK Computer INC. Rampage II Extreme
Network Adapters: -- Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller
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