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AC1200 R6220 genie loses sign in. the rest of genie is still functional. run time error

I have had genie for a long time  version 10158  r6220 runtime error causes the program to inform me that it has to close ( I have to ) then the overall program stays working . The signin I have to resatrt. this may or may not go down multiple times.

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Re: AC1200 R6220 genie loses sign in. the rest of genie is still functional. run time error

Im runniing genie now my problem with home is resolved. I will let you know if it stops (genie) again ,

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Re: AC1200 R6220 genie loses sign in. the rest of genie is still functional. run time error

Which genie? This could be one of several things, the browser interface, a Windows or Mac application, or an Android iThing app.

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 2 of 11
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Aspirant

Re: AC1200 R6220 genie loses sign in. the rest of genie is still functional. run time error

nergear genie version 2.4.34 

modum model arris SB6183 Touchstone  windows 8.1   desk top machine Dell   wifi is AC 1200 R6220.  not sure of what powerline means

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Re: AC1200 R6220 genie loses sign in. the rest of genie is still functional. run time error

firefox browser  52.0.2

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Re: AC1200 R6220 genie loses sign in. the rest of genie is still functional. run time error

I have the 2.4.38 genie which works fine in Windows 10. Is that your operating system?

 

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 5 of 11
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Re: AC1200 R6220 genie loses sign in. the rest of genie is still functional. run time error

no windows 8.1

Message 6 of 11
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NETGEAR Moderator

Re: AC1200 R6220 genie loses sign in. the rest of genie is still functional. run time error

Hi @redJackel,

 

1. Please try uninstalling then re-installing the program from the computer.

2. Does the issue persist on your other devices (Android, iOS, another computer)?

 

Regards,

 

Dexter

Community Team

Message 7 of 11
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Aspirant

Re: AC1200 R6220 genie loses sign in. the rest of genie is still functional. run time error

I will reinstall. no other programs have this runtime error

 

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Aspirant

Re: AC1200 R6220 genie loses sign in. the rest of genie is still functional. run time error

I have its to late tonight to see if the error exsista. However Iafter the reinstall I check netgear signin  under basic the "home" button just spins. the entire package works. on the internet. But not home.

Message 9 of 11
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Aspirant

Re: AC1200 R6220 genie loses sign in. the rest of genie is still functional. run time error

Im runniing genie now my problem with home is resolved. I will let you know if it stops (genie) again ,

View solution in original post

Message 10 of 11
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Re: AC1200 R6220 genie loses sign in. the rest of genie is still functional. run time error

thanks so far ir works

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