NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

mschlitz's avatar
mschlitz
Follower
Oct 10, 2020

AC1750 - Unable to add your device

AC1750 

firmware: V1.0.4.102_10.0.75

MacOS Mojave 10.14.6

 

I lost my Galaxy S9 which was a recognized device in Nighthawk. I bought an iPhone 11 (same number) and tried to login to Nighthawk. It did not recognize the device and I chose to have an emal code sent. After I enter the code, it says "Unable to add your device. Your device did not recieve the push notifacation. Check your internet connectivity." Is the push notification being sent to the old or new device? How do I delete the S9 and add the Iphone if I can't log in? Thanx. 

1 Reply

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Oct 15, 2020

    Hello mschlitz, 

     

    May you send me a private message with your email address and serial number for us to check further.

     

    Christian