Orbi WiFi 7 RBE973
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Admin Password Reset - Nighthawk App

pmcpherson
Aspirant

Admin Password Reset - Nighthawk App

R7000 is working, but somehow Nighthawk app is requiring login with admin credentials and "admin" and "password" produce incorrect login credentials message. Tried routerlogin.net path, clicked cancel, entered SN when prompted but clicking "continue" does nothing. Double and triple checked for typos to no avail. AC1900 smart wi-fi router, model R7000
Message 1 of 3
schumaku
Guru

Re: Admin Password Reset - Nighthawk App

Somehow you shoud use the same admin password as it's in use for the Web based login on routerlogin.net ...

 


@pmcpherson wrote:
Tried routerlogin.net path, clicked cancel, entered SN when prompted but clicking "continue" does nothing. Double and triple checked for typos to no avail. AC1900 smart wi-fi router, model R7000

Not a secret: If the password recovery was not configured before, it's not workable.

 

Message 2 of 3
pmcpherson
Aspirant

Re: Admin Password Reset - Nighthawk App

Ok, however I never changed my admin password from the default and all was well a couple of weeks ago with accessing router settings from the Nighthwk app.  We did have a 3-day internet outage recently due to storms (xfinity/comcast) FWIW.

 

I'll just proceed with a factory default reset.

 

Stumped in Michigan...

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