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Re: App won’t let me save device names

BetterScotch
Aspirant

Re: App won’t let me save device names

For some reason, when I posted, part of the middle of my post did not appear??????? Argh!

....

After you edit the device name, you must select the "Apply" button at the top for the change to be saved to the Router.

Model: R6400|AC1750 Smart WiFi Router
Message 51 of 61
Scg
Guide
Guide

Re: App won’t let me save device names

 
Message 52 of 61
Scg
Guide
Guide

Re: App won’t let me save device names

There is no "apply" button, there is only a "save" button. And of course I click the save button every time. Sometimes the name change hangs around for a few hours or even a few days but it always disappears with certain devices. I've noticed that Chromebooks seem to be the biggest culprit of losing their identity.

With so many people experiencing this problem I can't believe a solution has not been created yet from Netgear.
Message 53 of 61
Dehatter
Aspirant

Re: App won’t let me save device names

The “Apply” tab is on the web interface. Typically 192.168.1.1

It is not on the app as you correctly noted.
Model: A7000|Nighthawk AC1900 WiFi USB Adapter - USB 3.0
Message 54 of 61
Dehatter
Aspirant

Re: App won’t let me save device names

So they actually did a good bit of corrective work on the Nighthawk App. I just changed to an Orbi system and it is back to the where the Nighthawk used to be.

Web interface has 40 device type choices and the app has only 15. Neither the app or the web interface retain some device choices. For some reason even a basic item like an HP printer will not be recognized or retained when changed to a printer.
Model: CBR40|Orbi AC2200 Tri-band WiFi Cable Modem Router
Message 55 of 61
dhdinslex
Aspirant

Re: App won’t let me save device names

If the app won't save the devices' names, tap on the particular device , tap edit. At the bottom the of he radar symbol , there is an ink pen . Tap on that , enter the name and tap save . That has kept all of my device names when I open and close the app.

it used to save the icons for each device, but recently, even though it retains the device name it does NOT retain the device logo.

Message 56 of 61
dhdinslex
Aspirant

Re: App won’t let me save device names

The ink pen icon on the edit page will save the device name , but it's not saving the icon for the description of the device .  Any help?

Message 57 of 61
Dehatter
Aspirant

Re: App won’t let me save device names

So...

 

I contacted support and on the third conversation, the agent said let me get back to you - which I took to mean I'm done talking to you - BUT!!!

 

He actually did get back to me.  He sent me an unreleased firmware version (V2.5.1.16).  Walla -  almost everything works.   One minor descrpency is that the web interface has "Smart Switch" as an icon, and the app does not.  I just changed all my plugs to the "Light" icon and EVERYTHING IS GOOD IN THE WORLD!  

 

All names and icons stick on both the app and the web interface and they are even THE SAME NAMES AND ICONS.

 

So now, whether I use the app or the web interface, everything is the same.  (As it should be!).

 

I do not understand why they don't push this as a general release - instead forcing people to stay frusrated at thier equipment when they have a fix in hand.   Oh well.  May I always remember to NOT DO AUTOMATIC UPDATES and fix something that is no longer broken.

 

If you are having issues with naming devices or editing their icons, I recomend contacting support and demanding the firmware update.

 

Orbi RBR43

Firmware Version 2.5.1.16

 

 

Model: CBR40|Orbi AC2200 Tri-band WiFi Cable Modem Router
Message 58 of 61
Zdblt
Aspirant

Re: App won’t let me save device names

Nighthawk Mobile app does Not save the device types and icons, period.
Desktop genie saves them but does not detect all connections correctly seeing some of the devices as not connected while they are. Parental control is a joke.
Netgear tech support is ridiculous. Chat mode aborts when the mobile device goes to lock screen and you have to restart, waited On hold for 20 min in the phone - no one took my call. I’m a rookie user if these apps but you do not need to be a rocket scientist to tell that the app sucks.
Model: R6220v2|AC1200 Smart WiFi Router with External Antennas
Message 59 of 61
kalyson
Aspirant

Re: App won’t let me save device names

My firmware is older (1.0.2.63) since we've had nothing but trouble with using vendor supplied updates.   Going to update with a third party version later.  

That said, we still have this issue where naming of devices stopped working, along with defining its device type.   It is almost like we hit a limit of some sort - it worked in the beginning.

However, we tried using a tip left by another reviewer in the comments section that said to leave the original -- and put the name after it.   So now we can go back to naming devices and assigning a type and related icon to match.   Our version has 'n/a' in the name of many devices when they are unknown instead of the dashes, but we just leave it in there and for some odd reason that works.

Model: R7800|Nighthawk X4S AC2600 Wifi Router
Message 60 of 61
Computer_Dood
Aspirant

Re: App won’t let me save device names

Has anyone "upgraded" from the R7000 to the R7000P? The faster speeds are nice but it seems like the R7000P has issues with missing features and functionality. I purchased the R7000P as a supplement so that I could have nearly identical routers at home and at work. Additionally, I liked the idea of being able to manage both routers from the same app. Needless to say, I am not impressed.

Where did all of the connected device icons go?! I like to keep my network organized and I don't really have that option with the R7000P because I am presented with only a handful of icons for my connected devices! Only three of these icons apply to my setup. This is not the case with the R7000 - it has all of the icons I need.

The R7000P is also lacking the Repeater mode. Not a huge deal, but a nice thing to have in a pinch.

All that said, I would like to see more options for customization with the R7000P considering its predecessor, the R7000, employs the same UI and is more fully-featured.

Both routers are running their latest firmware versions and I am running the latest version of Nighthawk. Thanks for reading!
Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 61 of 61
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