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BUG REPORT: Speed Test Information Home Screen Wrong, Speed Test on Router QoS, Localisation, (c)...

Nightawk App, v2.3.1.568
Google Pixel 2, Andoroid 9, up2date

 

Management Summary: Careless design, poor programming, lack of QA.

 

Issue A: On the Nighthawk App "Home" view, the (new added) Internet Speed data shown is somewhere from the history, not reflecting the latest measurements. It appears to show the first instead of the last measurement (here from 20-FEB-2019):

 

Screenshot_20190416-080325.pngScreenshot_20190416-081316.png

Issue B: The App does still not honor the device configured Date and Time formats - with all due repect for Mr. Trump & Co. for setting some unique standards - the rest of the world does not use these odd notations for dates and time. Note: This device is configured for English (US) - so it shows today "April 16, 2019" - a clear, unique, non-confusing date.

Screenshot_20190416-082643.pngScreenshot_20190416-083008.png

 

Issue C: The Speed Test run on the router Genie UI - relevant for QoS - is not reflected in the App, nor are the QoS settings accessible. Note: Readable date, 24h clock on the Web UI (wow!):

Screenshot_20190416-081234.png

Issue D: Copyright year not updated ... one day programmers learn to read the effective year, fall back the build date of the App (in case the year is in the past)

Screenshot_20190416-083843.png

Message 1 of 28
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Guru

Re: BUG REPORT: Speed Test Information Home Screen Wrong, Speed Test on Router QoS, Localisation, (c

Issue E: Device Name Configured Not Reflected in App - the App does continue to show a hard coded model number instead. In this example, the device name is R9000-1:

 

Screenshot_20190416-085349.pngScreenshot_20190416-085405.png

 

 

Message 2 of 28
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Guru

Re: BUG REPORT: Speed Test Information Home Screen Wrong, Speed Test on Router QoS, Localisation, (c

Issue F: Attached Device List massive Differences from the Web UI - here 4 vs. 9:

 

R9000, v1.0.4.28:

 

Screenshot_20190416-085849.pngScreenshot_20190416-085936.png

Issue G: Despite any promises, no Network Map at all (of course, we expect a FULL network map with ALL (see above...) Attached Devices (not just router and some mesh extenders):


Message 3 of 28
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Guru

Re: BUG REPORT: Speed Test Information Home Screen Wrong, Speed Test on Router QoS, Localisation, (c

Issue H: admin (local device) password restrictions - to strict. Password which are working for the Genie Web login, wich used to work in the Genie App, no longer work in the Nigthhawk App, like these ( - _ # ? ....). Login does simply fail, no real user guidance.

 

Issue I: [My]Netgear Account login - possible password limitations. We see more and more reports, but lack of details for now. The Nighthawk App just hangs, and does not continue from the SSO Login.

Message 4 of 28
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Guru

Re: BUG REPORT: Speed Test Information Home Screen Wrong, Speed Test on Router QoS, Localisation, (c

Issue K: There ar no mbps or Mbps (inconsitently used, and no standard) - use SI units only. Mb/s or Mbit/s (no lowercase m ... that's mili ... no uppercase B unless you talk of Bytes..

 

Message 5 of 28
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Guru

Re: BUG REPORT: Speed Test Information Home Screen Wrong, Speed Test on Router QoS, Localisation, (c

Issue L: Device Types on the Nightawk App vs. router (R9000, 1.0.4.28 here)

How should this EVER work and show the same information on the router Web UI and the crApp?


And (of course), no modern IoT and Smart Devices Icons at all...

@Christian_R  @ChristineT  ... bummer ... for how long do I report this? ZERO design - ZERO standardisation - blunt failure. How difficult can it be to get the basics right? And of course on _all_ supported routers. Once this is done, NTGR might consider to shut down the Genie app ... but not before. 
 

Screenshot_20190419-120650.png

 

function show_icon_name(num)
{
	var device_icon_name="Other";
	if(num=="1")
		device_icon_name="Amazon Kindle";
	else if(num=="2")
		device_icon_name="Android Device";
	else if(num=="3")
		device_icon_name="Android Phone";
	else if(num=="4")
		device_icon_name="Android Tablet";
	else if(num=="5")
		device_icon_name="Apple Airport Express";
	else if(num=="6")
		device_icon_name="Blu-ray Player";
	else if(num=="7")
		device_icon_name="Bridge";
	else if(num=="8")
		device_icon_name="Cable STB";
	else if(num=="9")
		device_icon_name="Camera";
	else if(num=="10")
		device_icon_name="Router";
	else if(num=="11")
		device_icon_name="DVR";
	else if(num=="12")
		device_icon_name="Gaming Console";
	else if(num=="13")
		device_icon_name="iMac";
	else if(num=="14")
		device_icon_name="iPad";
	else if(num=="15")
		device_icon_name="iPad Mini";
	else if(num=="16")
		device_icon_name="iPhone 5/5S/5C";
	else if(num=="17")
		device_icon_name="iPhone";
	else if(num=="18")
		device_icon_name="iPod Touch";
	else if(num=="19")
		device_icon_name="Linux PC";
	else if(num=="20")
		device_icon_name="Mac Mini";
	else if(num=="21")
		device_icon_name="Mac Pro";
	else if(num=="22")
		device_icon_name="MacBook";
	else if(num=="23")
		device_icon_name="Media Device";
	else if(num=="24")
		device_icon_name="Network Device";
	else if(num=="25")
		device_icon_name="Other STB";
	else if(num=="26")
		device_icon_name="Powerline";
	else if(num=="27")
		device_icon_name="Printer";
	else if(num=="28")
		device_icon_name="Repeater";
	else if(num=="29")
		device_icon_name="Satellite STB";
	else if(num=="30")
		device_icon_name="Scanner";
	else if(num=="31")
		device_icon_name="SlingBox";
	else if(num=="32")
		device_icon_name="Smart Phone";
	else if(num=="33")
		device_icon_name="Storage (NAS)";
	else if(num=="34")
		device_icon_name="Switch";
	else if(num=="35")
		device_icon_name="TV";
	else if(num=="36")
		device_icon_name="Tablet";
	else if(num=="37")
		device_icon_name="UNIX PC";
	else if(num=="38")
		device_icon_name="Windows PC";
	else if(num=="39")
		device_icon_name="Surface";
	else if(num=="40")
		device_icon_name="Wifi Extender";
	else if(num=="41")
		device_icon_name="Apple TV";
	else if(num=="42")
		device_icon_name="AV Receiver";
	else if(num=="43")
		device_icon_name="Chromecast";
	else if(num=="44")
		device_icon_name="Google Nexus 5";
	else if(num=="45")
		device_icon_name="Google Nexus 7";
	else if(num=="46")
		device_icon_name="Google Nexus 10";
	else if(num=="47")
		device_icon_name="Other";
	else if(num=="48")
		device_icon_name="WN1000RP";
	else if(num=="49")
		device_icon_name="WN2500RP";
	else if(num=="50")
                device_icon_name="VoIP";
	else if(num=="51")
                device_icon_name="iPhone 6/6S";
	else
		device_icon_name="Other";

	return device_icon_name;
}

 

This is the code used for building the Device Type selection list on the R9000:

Message 6 of 28
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Guru

Re: BUG REPORT: Speed Test Information Home Screen Wrong, Speed Test on Router QoS, Localisation, (c

Issue M: Live Parental Control (LPR) Absent - Promoted at CES2019, promoted in the App Stores - but not implemented, ot available.

 

Screenshot_20190414-120501.png

Also disputed here -> https://community.netgear.com/t5/Nighthawk-App/New-Nighthawk-App-where-are-the-parental-controls/m-p...

 

And no Netgear - the using the Web UI or opendns.netgear.com isn't an option.

 

 

Message 7 of 28
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Guru

Re: BUG REPORT: Speed Test Information Home Screen Wrong, Speed Test on Router QoS, Localisation, (c

Issue N: Wireless Devices showns as Wired/Ethernet

 

Screenshot_20190419-220247.png

 

At least the router does show the same - so thie is (again) a router issue.

 

R9000 Attached Wireless Devices - ETH.PNG

 

Issue O: Disconnected Devices are not Removed

 

The Google Pixel 2 shown above is deassociated and on a different network for a longer time.

 

@Christian_R  @ChristineT  .. more food for the meetings with the **** departement.

Message 8 of 28
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Guru

Re: BUG REPORT: Speed Test Information Home Screen Wrong, Speed Test on Router QoS, Localisation, (c

Issue P: Different and incomplete information returned, lack of Connection Type (5G/2.4G/wired) with some routers. The SSID the WLAN client is connected to is completely missing - for those running different SSIDs, too.

 

R9000 (same for iOS and Android, Android here):

 

Screenshot_20190423-230318 (1).png

 

 

R8000 - iOS or Android (same, iOS here):

Nighthawk App R8000  no band information.JPG


 

Message 9 of 28
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Re: BUG REPORT: Speed Test Information Home Screen Wrong, Speed Test on Router QoS, Localisation, (c

Good Afternoon @schumaku ,

 

Thank you for this extremely detailed report! I have provided your feedback to our support and products teams for review.

 

Best Regards,

Christine

Message 10 of 28
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Guru

Re: BUG REPORT: Speed Test Information Home Screen Wrong, Speed Test on Router QoS, Localisation, (c

Thank you @ChristineT - convinced there is more to come, os here we go:

 

Issue Q: Nighthawk App (typically iOS) does not show the On/Off controls to enable/disable devices (typically R8000 and/or R8000P router).

Message 11 of 28
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Guru

Re: BUG REPORT: Speed Test Information Home Screen Wrong, Speed Test on Router QoS, Localisation, (c

Issue R: No Bypass Login Capability for Live Parental Controls 

 

Using desktop Genie only addresses setting the parental control on the local network - the bypass login capability allows the parental level to be controlled when the portable device is remote on a different network or a mobile phone connection. Very frustrating that this cannot be done any more.

Message 12 of 28
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Guru

Re: BUG REPORT: Speed Test Information Home Screen Wrong, Speed Test on Router QoS, Localisation, (c

Issue T: ReadySHARE access feature with simple up- and download on a tabbed side-by-side Local and ReadySHARE Lost on the Nighthawk App

 

Thank you @Drew-Z  for the additional issue - must have missed that one. Do I qualify as a product manager with Netgear now, too 8-) ?

 


@Drew-Z wrote:

I updated the firmware in my R7000/AC1900 router and the genie app lost its ability to communicate with my router.  And now I have lost the ability to access my readyshare USB drive hooked to my router via my Android phone.  The Nighthawk app doesn't have the feature for readyshare drive access. 


Wow Netgear, yet another thing destroyed! While the most obvious idea would be to promote the ReadyCLOUD App, the simple up- and download capability with the side-by-side folders (in two tabs) for local and remote is not available. @Christian_R  more qualified complaints here (ref. both the Nighthawk App as well as for the ReadyCLOUD App!). 

Message 13 of 28
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Guru

Re: BUG REPORT: Speed Test Information Home Screen Wrong, Speed Test on Router QoS, Localisation, (c

Issue U: Netgear does fail again to make things clear. Why on earth don't they use the term "Circle" or "Circle by Disney" also on the App? No, they replace it (apparently) by a tile named "Parental Control" and confuse both the Live Parental Control (OpenDNS based) as in place on many Netgear routers.

Message 14 of 28
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Initiate

Just.. Wow..

Words fail at how bad this App is and how it ever passed UAT. Just nuts to think support for Genie App was pulled forcing the user community to move to something so shockingly devoid of basic software development practices. The bug list is good so just adding support for it here. Netgear seriously disappointing. Please address these ASAP!
Message 15 of 28
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Guru

Re: Just.. Wow..

Issue V: Devices view does list in grups for 5 GHz, 2.4 GHz, and Wired. All groups have an (i) - when using the (i) on the Wired , we get this "Understanding WiFi" message - complete unrelated to weired network devices:

 

Screenshot_20190516-210832.png

Message 16 of 28
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Guru

Re: Just.. Wow..

Issue X: Issues with multiple Wireless Extenders - Mixing and Duplicating Information

DUT: R8000 - @SherryJC thank you for the report!

FMI: https://community.netgear.com/t5/Nighthawk-App/Nighthawk-app-duplicating-information/m-p/1754322#M95...

Screenshot_2019-05-21-04-47-32.png

Message 17 of 28
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Guru

Re: Just.. Wow..

Issue Y: No Devices listed with Nightawk Gaming Pro

FMI: https://community.netgear.com/t5/Nighthawk-App/XR500-Nighthawk-iOS-app-no-devices-listed/m-p/1730765...

Thank you @AdrianLab  for the report - sorry for being late replicating it to this list....

 

6E1F8111-9F48-4F03-AE00-FA4C2689622E (1).png

 

@Christian_R  we have almost reached A..Z and ZERO feedback from the Netgear CHP g*****e departmement. Instead, we find the community flooded with marketing stuff nobody want to see here. We need fixes and solutions - in time.

Message 18 of 28
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Guru

Re: Just.. Wow..

Issue Z: The Nighthawk App does refuse to connect to a supported Nighthawk device if it's operating in Access Point mode.

 

We're through the alphabet now. And Netgear does hide. It's just ridiculous. @Christian_R 

Message 19 of 28
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Guru

Re: Just.. Wow..

Issue AA: While Remote Management, changing Wireless Mode (e.g. Smart Connect Off, Smart Connect on), we're sent to a waiting loop for some 70+ seconds, "Searching for Router". 

 

What might make some sense on the local router WLAN, with the remote access there is no reason for this delay and wait - as the connectivity goes over the Internet, and not the local Wireless connection.

 

@Christian_R  can we get updates for all the issues posted here please?

 

Screenshot_20190601-122218.png

Message 20 of 28
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Guru

Re: Just.. Wow..

Issue AB:  Nighthawk cannot show wired connected device (R6400)

R6400 firmware: 1.0.1.46

Nighthawk version  2.3.6.617

 

In my fomer app , Nergear Genie allows me to reach the wired + connected device, such as my television. I can disable the connectivity between that tv and the router.

 

In the forced update to nighthawk , it does only show wifi connected device.

Message 21 of 28
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Guru

Re: BUG REPORT: Speed Test Information Home Screen Wrong, Speed Test on Router QoS, Localisation, (c


@ChristineT wrote:

Thank you for this extremely detailed report! I have provided your feedback to our support and products teams for review.


Thank you Christine!

We have almost four months past since the confirmation for a review. All we have got since are few minor enhancements (some even to the bad side), the WiFi Analyzer integrated, ...the effective issues are still not resolved.  Not even "basic" functionality like the App honoring mobile preferences set, lik bright or dark user preference (it's still a mix, the Speedtest graph is bright for example), neither date nor time formats follow, and there continue to be this non-existing units like Mbps. These are Mb/s or Mbit/s as per the common standards.

The R9000/R8900 list of device types is neither updated to the enhanced set of newer devices, nor does it fit to the Device types/icons shown on the App. 

And the controls for LPC have still not returned for the routers not supporting Circle - a "feature" most of us are not interested in at all for many reasons btw. - to the supposedly leading edge Nighthawk 802.11ac routers like the R9000. To make it even worse, the KB does list the R9000 as supporting Circle - utter nonsense. Not supporting LPC on the App is as illegal and not acceptable as the non-announced removal of the DLNA Media Server from the R7000. 

 

Many if not all Netgear routers go belly up (along with the App) when it comes to handling a certain amount of Attached Devices, behaviour and problem varies if the Access Control is enabled or not.

Leading edge routers like the R9000 set the time wrong on startup - despite correct time zone and DST settings. And last but not least there are sill no firmware updates available including valid (not expired) certificates for the https access. Would not wonder if these issues would affect interoperability issues with the Nighthawk App, too.

Time to finalize the paperwork your lawyers will receive in Switzerland, in the EU, in the UK, in Canada, in Australia, and in the States from the courts soon. We have given Netgear enough detailed information and time to get all the problems addressed. 

Regards,

-Kurt. 

Message 22 of 28
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Aspirant

Re: BUG REPORT: Speed Test Information Home Screen Wrong, Speed Test on Router QoS, Localisation, (c

So true
Message 23 of 28
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Guru

Re: BUG REPORT: Speed Test Information Home Screen Wrong, Speed Test on Router QoS, Localisation, (c

@ChristineT we're still waiting.

Message 24 of 28
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Aspirant

Re: BUG REPORT: Speed Test Information Home Screen Wrong, Speed Test on Router QoS, Localisation, (c

Consumer UX is not a high priority segment of the Netgear business model. The UX here is stuck in the archane ways of the 20th century.
Message 25 of 28
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