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Re: Bug genie 3.1.12 app will not screen rotate to landscape

Bcole
Aspirant

Bug genie 3.1.12 app will not screen rotate to landscape

The genie 3.1.12 android will not screen rotate from portrait to landscape

Message 1 of 7
schumaku
Guru

Re: Bug genie 3.1.12 app will not screen rotate to landscape

...standard Netgear App problem, applies, to Genie, Up!, ... and Arlo (the latest not on a phone, OK on a Tablet). 

 

 

Message 2 of 7
DexterJB
NETGEAR Moderator

Re: Bug genie 3.1.12 app will not screen rotate to landscape

Hi all,

 

The bugs have been reported and engineering is already aware. Please try uninstalling and re-installing the app to check if some issues will be resolved. Also, please keep an eye on updates for the app for the fixes.

 

Regards,

 

Dexter

Community Team

Message 3 of 7
Bcole
Aspirant

Re: Bug genie 3.1.12 app will not screen rotate to landscape

Thank you Dexter.

 

By chance do you know if I will lose my device names and device type setting if I uninstall and Reinstall?

 

Second is there a release notes or a way to subscribe to a defect so when a correction is released people can be notified or a way to scan through a defects listing based on app version and platform.  Hopefully one or both of those might reduce bug repostings.

 

Thank you,

 

Billy

Message 4 of 7
DexterJB
NETGEAR Moderator

Re: Bug genie 3.1.12 app will not screen rotate to landscape

Hi @Bcole,

 

Yes, you will lose the custom device names.

 

Yes, release notes are usually indicated on the app description portion on the Playstore/Appstore.

 

Regards,

 

Dexter

Community Team

Message 5 of 7
Bcole
Aspirant

Re: Bug genie 3.1.12 app will not screen rotate to landscape

Tried to uninstall and reinstall on my s3 and that did not fix the screen rotation issue.

 

Message 6 of 7
schumaku
Guru

Re: Bug genie 3.1.12 app will not screen rotate to landscape


@DexterJB wrote:

Hi @Bcole,

 

Yes, you will lose the custom device names.


Beyond me what "design" does make store custom device names on the App side instead of the routers.

Message 7 of 7
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