C6220 Router Needs Firmware Update According to App
Wifi disconnects every 20 min. According the the nighthawk app, my router/modem needs an update. However, when I finally log into genie / www.routerlogin , I go to advanced and there’s no update. It even says my internet connection is good and everything in the green.
What’s further frustrating is I bought Ethernet cables and they connect, yet wifi still goes out. When I called NETGEAR (literally so unhelpful) they told me I needed a “little firmware update” (what does this mean I have 1.01.26) but when I queried about my circumstance above, they told me to enroll in a 140 dollar program because there’s more than can see on their end. Gross.
Sometimes a factory reset and reinstall will pull a new provisioning from the ISP.
2. Many times, connection issues are related to your line connection from the isp. Do you have a screensnip of the cable connections page and event logs?
3. Try logging in through the browser and not the app. When the app gets caught in that loop for 'app update', it can be a pita.
When I called NETGEAR (literally so unhelpful) they told me I needed a “little firmware update” (what does this mean I have 1.01.26) but when I queried about my circumstance above, they told me to enroll in a 140 dollar program because there’s more than can see on their end. Gross.
I doubt if that was Netgear. Did you ring a number you found on a web search? If so, it was probably one of those scam merchants that buys ad space on Google.
Finally, while many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
