Orbi WiFi 7 RBE973
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CANT CHANGE SETTING OF 2 GUEST ACCOUNT FROM NETGEAR GENIE APP

Nikson
Aspirant

CANT CHANGE SETTING OF 2 GUEST ACCOUNT FROM NETGEAR GENIE APP

I AM USING APP SINCE LONG BACK EVERY THING WORKS FINE .

BUT THE PROBLEM IS WHENN I WANT TO CHANGE PASSWORD OF GUEST ACCOUNT THROUGH GENIE APP I CANT 

CAYS IT SHOWS JUST 1 GUEST ACCOUNT AND I WANT TO CHANGE THE PASSWORD OF SECOND ACCOUNT I HAVE 2 GUEST ACCOUNT...

PLS HELP 

Message 1 of 17
Babylon5
NETGEAR Employee Retired

Re: CANT CHANGE SETTING OF 2 GUEST ACCOUNT FROM NETGEAR GENIE APP

Please can you tell us what model of router you have e.g. R7000, R8000, etc?

Message 2 of 17
Nikson
Aspirant

Re: CANT CHANGE SETTING OF 2 GUEST ACCOUNT FROM NETGEAR GENIE APP

My router is JNR3210
Message 3 of 17
DexterJB
NETGEAR Moderator

Re: CANT CHANGE SETTING OF 2 GUEST ACCOUNT FROM NETGEAR GENIE APP

Hi @Nikson,

 

The NETGEAR router that you have is single band therefore, it will only have a single guest network.

 

Regards,

 

Dexter

Community Team

Message 4 of 17
Nikson
Aspirant

Re: CANT CHANGE SETTING OF 2 GUEST ACCOUNT FROM NETGEAR GENIE APP

I don't agree I have option for 3 guest accounts and I have already created 2 pls read care fully what **bleep** you have written .. do u have then knowledge or ur just /=ucking around ...
Message 5 of 17
DexterJB
NETGEAR Moderator

Re: CANT CHANGE SETTING OF 2 GUEST ACCOUNT FROM NETGEAR GENIE APP

Hi @Nikson,

 

May I know if you are referring to the wireless Guest Network or another feature (Parental Controls) of the router? Please be more specific so that I can provide you with the right recommendation.

 

Page 26 of the device user manual indicates that the device is only capable of broadcasting a single wireless Guest Network. You may refer to the link below:

 

http://www.downloads.netgear.com/files/GDC/JNR3210/JNR3210_UM_NA_15JAN2013.pdf

 

Regards,

 

Dexter

Community Team

Message 6 of 17
Nikson
Aspirant

Re: CANT CHANGE SETTING OF 2 GUEST ACCOUNT FROM NETGEAR GENIE APP

Wireless guest networks...
Message 7 of 17
DexterJB
NETGEAR Moderator

Re: CANT CHANGE SETTING OF 2 GUEST ACCOUNT FROM NETGEAR GENIE APP

Hi @Nikson,

 

Thank you for clarifying. As previously mentioned, your NETGEAR router which is a JNR3210, is capable of broadcasting only a single wireless Guest Network. The other wireless network that you can modify will be the main wireless network. Please refer to the screenshot below:

 

JNR3210_Guest.jpg

 

Regards,

 

Dexter

Community Team

Message 8 of 17
Nikson
Aspirant

Re: CANT CHANGE SETTING OF 2 GUEST ACCOUNT FROM NETGEAR GENIE APP

Will u R wrong u send me half screen shot where is the network profile tab u have have a look at pic... I don't know how to put pic here so here is my drop box link https://www.dropbox.com/s/ev37s6lvf8k1cu7/Screenshot_2015-10-02-00-32-07.jpg?dl=0

Hope so u don't give me stupid answer again
Message 9 of 17
Babylon5
NETGEAR Employee Retired

Re: CANT CHANGE SETTING OF 2 GUEST ACCOUNT FROM NETGEAR GENIE APP

You have the option for three profiles, each can have different settings, but only one profile can be currently active. Still only one guest network but with the ability to quickly change settings.

Message 10 of 17
Nikson
Aspirant

Re: CANT CHANGE SETTING OF 2 GUEST ACCOUNT FROM NETGEAR GENIE APP

I can have all 3 profile active I have u active for now
Message 11 of 17
Nikson
Aspirant

Re: CANT CHANGE SETTING OF 2 GUEST ACCOUNT FROM NETGEAR GENIE APP

I have 2 active currently
Message 12 of 17
Nikson
Aspirant

Re: CANT CHANGE SETTING OF 2 GUEST ACCOUNT FROM NETGEAR GENIE APP

2 guest ac active and one main ac
Message 13 of 17
Babylon5
NETGEAR Employee Retired

Re: CANT CHANGE SETTING OF 2 GUEST ACCOUNT FROM NETGEAR GENIE APP

OK, so you can see three different SSIDs in a wireless scan I assume? And your issue is that you can’t change the passphrase in those profiles? Is the profile inactive when you attempt to make the change? Does the passphrase you want to change to use simple alphanumeric characters or symbols also?

Message 14 of 17
Nikson
Aspirant

Re: CANT CHANGE SETTING OF 2 GUEST ACCOUNT FROM NETGEAR GENIE APP

i have currently 2 guest profile active

in genie i can modify only first guest profile

what about second i can not  modify second guest profile in genie 

thats my proble

Message 15 of 17
Babylon5
NETGEAR Employee Retired

Re: CANT CHANGE SETTING OF 2 GUEST ACCOUNT FROM NETGEAR GENIE APP

The screengrab in your post 6 shows only profile 2 as active, has that now changed so that profile 1 is also active? If you make profile 2 inactive can you then make changes?

Message 16 of 17
DexterJB
NETGEAR Moderator

Re: CANT CHANGE SETTING OF 2 GUEST ACCOUNT FROM NETGEAR GENIE APP

Hi @Nikson,

 

I apologize for the inaccurate information since I was working with an older firmware version of the same model as your router. To answer your question, the NETGEAR Genie program will only be able to modify the first wireless Guest Network. If you want to modify the the second or third Guest Network profile, you will need to go through the UI of the router.

 

Regards,

 

Dexter

Community Team

Message 17 of 17
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