- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
CAX80 Nighthawk App Issue
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
CAX80 Nighthawk App Issue
Just recently purchased the CAX80 router modem and am having trouble with the Nighthawk app. After launching the app (iPhone or iPad) I am unable to access the security section. After clicking on it I get this message: ERROR - Device does not exist in UPBackend DB or invalid. If I reboot the apple device and the router I can connect to the security section for a short time then the error returns. Support has been no help to me (still waiting for a response to my open ticket). Anyone in this comunity have any ideas how to resolve this issue?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: CAX80 Nighthawk App Issue
Does it work fine if you're logging into it using a web browser and not the app?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: CAX80 Nighthawk App Issue
I am unable to click on the security tile from the web browser interface either. It is there but I am unable to click it to open the interface.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: CAX80 Nighthawk App Issue
Does it give you an error or what do you mean you can't click on it through the browser
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: CAX80 Nighthawk App Issue
It does not give an error. The security tile is there so I assume that you should be able to click on to go into that section just like you can with the other tiles.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: CAX80 Nighthawk App Issue
do you have an armor subscription?
Through the gui it just shows activated/not. That's why I curious what it shows through the browser.
The app is where you navigate/use it.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: CAX80 Nighthawk App Issue
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: CAX80 Nighthawk App Issue
have you tried uninstalling/reinstalling the app?
or factory reset/reinstalling the router?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: CAX80 Nighthawk App Issue
I have reinstalled both the app and reset the router multiple times with the guidance of technical support.
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more