CDI-API-FAIL error

[ReallyUnhappy]

the netgear nighthawk app just stopped working...  Device Manager won't load, i keep getting the same error OVER AND OVER again.  CDI-API-FAIL

My router is online, the devices are accessing the internet, but I can't go in and do WHAT I'M PAYING TO DO!!!  I can't assign profiles, etc.  I'm paying for these features and they DON'T WORK. 

It's a Nighthawk AX5 5-Stream AX4200 WiFi Router  (RAX43)

I want this fixed, but rather conveniently, my support lapsed about 3 weeks ago.  The Nightgear app has ALWAYS been horrible. You'd think a company like Netgear would do better.  But no.  The app is so painfully slow, taking almost 8 minutes just to shut off/on guest wifi, for example.  Everything takes forever to load.  i need help!!

[plemans · Accepted solution]

We've been seeing it a lot more as apple has been defaulting to the icloud relay and private mac/ip address setup. 

If its working, you can mark it solved so others aren't still trying to fix it. 

(yes the app is slow. I'm not really a fan of it and i mainly use the browser)

[plemans]

What version is it? 

Is this an ios app or android? 
if its ios, make sure private mac/ip address is disabled along with icloud relay. 

[ReallyUnhappy]

thank you!!  that  did the trick...

what's weird is that this only just happened in the last few days...

The app really could use some improvement, it's soooooo slow. 

[plemans · Accepted solution]

We've been seeing it a lot more as apple has been defaulting to the icloud relay and private mac/ip address setup. 

If its working, you can mark it solved so others aren't still trying to fix it. 

(yes the app is slow. I'm not really a fan of it and i mainly use the browser)