Cables not connected setup

[Daywalker15029]

Im trying to set up a router with the netgear app and it keeps telling me the cables are not connected.

[michaelkenward]

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@Daywalker15029 wrote:
Im trying to set up a router with the netgear app and it keeps telling me the cables are not connected.

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Which router is this? Model number?

Wat modem/gateway/ONT are you connecting it to?

Which app is this? Android? iOS?

Have you considered setting it up with a wired connection to a PC and the browser graphical user interface (GUI)?

Manuals are always a good place to start.

Visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

Look for the model number on the label on the device.

That page will also have any software, firmware and drivers for your device, if they exist.

There may also be some helpful videos on what to do.

You may have done that already. I can't tell from your message.

I mention it because Netgear gave up on supplying paper manuals and CD versions some years ago and people sometimes miss the downloads.