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Re: Can't download the Genie app to my Windows 10 computer.

droyder
Aspirant

Re: Can't download the Genie app to my Windows 10 computer.

@schumaku- thanks for the reply and understanding the issue.

 

As I mentioned before, other users have had this same issue trying to download the Genie for PC. On page 11 of that previous thread I referenced, poster "Datagg" mentions the issue here:

 

https://community.netgear.com/t5/Genie/genie-installer-updater-not-windows-10-compatable/m-p/1075893...

 

Poster "Datagg" states he later found a different download from a different website where he was finally able to install it. Unfortunately, I've searched for other download links for Genie from different websites, but their links all point to the same updates1.netgear.com path, so I'm still unable to grab a copy.

Message 26 of 33
droyder
Aspirant

Re: Can't download the Genie app to my Windows 10 computer.

@schumaku- Here are my ping and nslookup results per your suggestion..

 

 

Message 27 of 33

Re: Can't download the Genie app to my Windows 10 computer.

Message 28 of 33
schumaku
Guru

Re: Can't download the Genie app to my Windows 10 computer.


@droyder wrote:

@schumaku- Here are my ping and nslookup results per your suggestion..

 


As expected - different IP address. Netgear IT has to check thier Akamai distribution processing. File not there on all distribution points can lead to 404.

Message 29 of 33
schumaku
Guru

Re: Can't download the Genie app to my Windows 10 computer.

Message 30 of 33
droyder
Aspirant

Re: Can't download the Genie app to my Windows 10 computer.


@schumaku wrote:

@droyder wrote:

@schumaku- Here are my ping and nslookup results per your suggestion..

 


As expected - different IP address. Netgear IT has to check thier Akamai distribution processing. File not there on all distribution points can lead to 404.


 

Thanks again for your knowledge and responses.

 

As first suspected, it sounds like I'll have to hope that perhaps a Netgear mod here can try and act as an intermediary with Netgear IT on this issue.

 

Message 31 of 33

Re: Can't download the Genie app to my Windows 10 computer.

The issue according to me comes from the OS and or from the browsers,

Message 32 of 33
schumaku
Guru

Re: Can't download the Genie app to my Windows 10 computer.

@JamesGL or @ElaineP - can you please take care of this problem that the Genie installer exe does not exist on all Akamai Edgesuite systems? 

Message 33 of 33
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