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It's been like this for the last 2 days. There's obviously something wrong with Netgear's download server.
Can you please provide an update on when this is going to be fixed? No one has responded to my requests on Twitter either.
Re: Can't download Genie app or my router's firmware from the Netgear download center page!
No, no other way.
I simply want to hear a response from Netgear acknowledging that they realize their Download Center isn't functioning right now and an approximate time of when it'll be fixed. It really shouldn't be that hard to communicate with your customers on something so basic yet essential like this.
Re: Can't download Genie app or my router's firmware from the Netgear download center page!
Did you actually try to download something specific? When you click on an app to download (for example Genie), it keeps searching for the Netgear upload server but eventually times out. There is nothing wrong with my internet connection at all and I've tried accessing the download from several different devices, but none work.
Re: Can't download Genie app or my router's firmware from the Netgear download center page!
For the final time, I can NOT download the Genie app from my Windows 10 laptop, nor can I do it from a browser in my android phone. It gives me a 404 error: "updates1.netgear.com" server not found.
There was an 11 page thread about this issue back in 2015-2016 which has since been closed, but the issue still persists today. Here is a link to that old thread:
you should land on a page with various downloads, including firmware, utilities, manuals, users guides and troubleshooting FAQs from the KnowledgeBase.
Re: Can't download the Genie app to my Windows 10 computer.
I have the R7000 but this has nothing to do with my router. I can actually download the FW for my router without a problem and should not have included that portion in the title of this thread. I tried to edit the title of this thread in my OP, but the system didn't allow me.
I can't download a copy of Genie onto my Windows 10 computer, that is the issue here.
And again, in my prior post, I linked an 11-page thread about this same issue which affected a lot of other Windows 10 users in 2015 and 2016. That thread has since been closed due to inactivity, but the issue remains. If you like, you can read that 11-page thread for yourself to better understand the issue specific to Windows 10 and Genie.
But in reality, this thread needs the attention of a Netgear mod or Netgear employee/expert, as they have faced and discussed this issue before (as you can see in that thread).
@droyder wrote: And again, in my prior post, I linked an 11-page thread about this same issue which affected a lot of other Windows 10 users in 2015 and 2016.
This is 2017. I remember it as a short lived phenomenon.
If this really was a widespread issue, you would not be the only one complaining here.
Nope, it does not work. I get a 404 error regardless of which browser I use - the same 404 error that many other users got with their Windows 10 machines as recently as June.
And it also does not work when I try downloading it from my android phone or from a different Windows 10 computer either.
Again, this is not something that other casual users can help with. Go read the 11-page thread to understand better, there's no point in continuing the back and forth here. Only a Mod can help at this point.
Re: Can't download the Genie app to my Windows 10 computer.
@droyder I do not master the English language as a native, I tried to provide solutions to your problem, I am a user and took time to understand your issues.
This page contains two links for the Windows and he macOS versions - both point to updates1.netgear.com. This is hosted on the Akamai global distribution network, the host you talk to is selected depending on your location, and the server(s) load.
