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Re: Can't log in to Nighthawk app (R6400v2)

elmatero
Tutor

Can't log in to Nighthawk app (R6400v2)

Hello. I Have problem with login to Nighthawk app. Everything was working normally suddenly app has asked me for router password and won't accept this password. Replay is: Logon timed out please try again. If this issue persists  try rebooting your device.

 

Device (phone) was rebooted - doesn't help,

Cash of android Nighthawk App cleared -doesn't help

Clear all data of app - doesn't help

Uninstall/Reinstall app - doesn't help

Restart of router - doesn't help

Reset router to factory setup - this help me but this is not acceptable solution.

 

Today Nighthawk app second time didn't accept my password and reply with above message.

Do I have reset to factory my router every two weeks to get this app working?

Please fix it.

 

 

Model: R6400|AC1750 Smart WiFi Router
Message 1 of 11
plemans
Guru

Re: Can't log in to Nighthawk app (R6400v2)

Your not the first we've seen with issues on the app. 

Most resort to just logging in through the browser. 

Message 2 of 11
elmatero
Tutor

Re: Can't log in to Nighthawk app (R6400v2)

I'm paying for Netgear Armor and the only way to enable or disable this service is to use Nighthawk app.. that's why i need it.

Message 3 of 11

Re: Can't log in to Nighthawk app (R6400v2)


@elmatero wrote:

Do I have reset to factory my router every two weeks to get this app working?

 


What is the firmware on the router?

 

Firmware and app operations are closely linked.

 

 

Message 4 of 11
plemans
Guru

Re: Can't log in to Nighthawk app (R6400v2)

If its causing an issue with using armor, you can go through support as well. 

To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process.
Click on: My Support---->Contact Support---->Get help with my subscription service

Message 5 of 11
elmatero
Tutor

Re: Can't log in to Nighthawk app (R6400v2)

Router firmware is: V1.0.4.126_10.0.102

Nighthawk Appversion is: 2.15.1.2104

Message 6 of 11

Re: Can't log in to Nighthawk app (R6400v2)


@elmatero wrote:

Router firmware is: V1.0.4.126_10.0.102

Nighthawk Appversion is: 2.15.1.2104


That is the latest firmware for the R6400v2. Your first message said R6400. That's different hardware.

 

 

 

Message 7 of 11
elmatero
Tutor

Re: Can't log in to Nighthawk app (R6400v2)

Ok, but in subject i wrote R6400v2. I cant select R6400v2 in predefined router list on this forum.

Message 8 of 11
FURRYe38
Guru

Re: Can't log in to Nighthawk app (R6400v2)

Message 9 of 11
elmatero
Tutor

Re: Can't log in to Nighthawk app (R6400v2)

I have already know, that restoring to factory setting fix it. I have done this actually three times and always suddenly error with login appears. Netgear should diagnose what is causing it and fix it. 

Message 10 of 11
FURRYe38
Guru

Re: Can't log in to Nighthawk app (R6400v2)

Did you factory reset and setup with the NH app again? 

Does the NH app not work again after a period of time? 

Message 11 of 11
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