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Re: Can't log in to Nighthawk app (R6400v2)
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Can't log in to Nighthawk app (R6400v2)
Hello. I Have problem with login to Nighthawk app. Everything was working normally suddenly app has asked me for router password and won't accept this password. Replay is: Logon timed out please try again. If this issue persists try rebooting your device.
Device (phone) was rebooted - doesn't help,
Cash of android Nighthawk App cleared -doesn't help
Clear all data of app - doesn't help
Uninstall/Reinstall app - doesn't help
Restart of router - doesn't help
Reset router to factory setup - this help me but this is not acceptable solution.
Today Nighthawk app second time didn't accept my password and reply with above message.
Do I have reset to factory my router every two weeks to get this app working?
Please fix it.
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Re: Can't log in to Nighthawk app (R6400v2)
Your not the first we've seen with issues on the app.
Most resort to just logging in through the browser.
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Re: Can't log in to Nighthawk app (R6400v2)
I'm paying for Netgear Armor and the only way to enable or disable this service is to use Nighthawk app.. that's why i need it.
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Re: Can't log in to Nighthawk app (R6400v2)
If its causing an issue with using armor, you can go through support as well.
To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process.
Click on: My Support---->Contact Support---->Get help with my subscription service
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Re: Can't log in to Nighthawk app (R6400v2)
Router firmware is: V1.0.4.126_10.0.102
Nighthawk Appversion is: 2.15.1.2104
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Re: Can't log in to Nighthawk app (R6400v2)
Ok, but in subject i wrote R6400v2. I cant select R6400v2 in predefined router list on this forum.
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Re: Can't log in to Nighthawk app (R6400v2)
I have already know, that restoring to factory setting fix it. I have done this actually three times and always suddenly error with login appears. Netgear should diagnose what is causing it and fix it.
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Re: Can't log in to Nighthawk app (R6400v2)
Did you factory reset and setup with the NH app again?
Does the NH app not work again after a period of time?
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