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Can't login to my router settings in the nighthawk app

JavierHF
Aspirant

Can't login to my router settings in the nighthawk app

I logged into the app with my netgear user, after that i need to login with my administrator credentials to access the router configuration, when I try to login it shows an error that says something about speed test time exceeded, it also shows up at random moments and I cant login.

Model: AC2400|Nighthawk AC2400 Smart WiFi Router
Message 1 of 6
DarrenM
Sr. NETGEAR Moderator

Re: Can't login to my router settings in the nighthawk app

Is this happening on IOS or android? 

Message 2 of 6
FURRYe38
Guru

Re: Can't login to my router settings in the nighthawk app

Remove the app and re-install it. 

 

Has the router been factory reset and setup from scratch using a wired PC and web browser first, then log in to the router using the NH App? 


@JavierHF wrote:

I logged into the app with my netgear user, after that i need to login with my administrator credentials to access the router configuration, when I try to login it shows an error that says something about speed test time exceeded, it also shows up at random moments and I cant login.


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK953 (Router Mode) 2.5Gb Wired Backhaul | Switches NG GS105/8, GS308v3, GS110MX and XS505M | XR1000 (Router Mode) and RBK853 AP Mode  | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 3 of 6
JavierHF
Aspirant

Re: Can't login to my router settings in the nighthawk app


@DarrenM wrote:

Is this happening on IOS or android? 


Android

Message 4 of 6
JavierHF
Aspirant

Re: Can't login to my router settings in the nighthawk app


@FURRYe38 wrote:

Remove the app and re-install it. 

 

Has the router been factory reset and setup from scratch using a wired PC and web browser first, then log in to the router using the NH App? 


@JavierHF wrote:

I logged into the app with my netgear user, after that i need to login with my administrator credentials to access the router configuration, when I try to login it shows an error that says something about speed test time exceeded, it also shows up at random moments and I cant login.


 


I tried re-installing but it didn't worked, the router is brand new

Message 5 of 6
DarrenM
Sr. NETGEAR Moderator

Re: Can't login to my router settings in the nighthawk app

Does this issue happen on both wireless bands? Have you tired to forget the wireless network on the phone then reconnect and log in?

Message 6 of 6
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