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Can't login to router via Genie

vickyrao
Star

Re: Can't login to router via Genie

There was a new update on firmware and it worked for like couple of minutes and then gone again.

 

Maybe they are not responding here cause the thread is marked as Solved? I wonder. This is outrageous support service from Netgear. Really regretting getting this router now.

Message 101 of 109
vickyrao
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Re: Can't login to router via Genie

Just spammed their facebook posts with my comment as well. Probably you guys could do the same to get some attention to this issue?

 

https://www.facebook.com/Netgear/

Message 102 of 109
vickyrao
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Re: Can't login to router via Genie

I have just managed to call them at +1 888-638-4327

 

Spoke to their useless Technical Support Service which is not very helpful. However I managed to make a case with them and waiting for an email confirmation on this issue. Perhaps you guys can help to do the same as well and lets voice out this issue as much as we can. We need them to take some level of responsibility. 

Message 103 of 109
vickyrao
Star

Re: Can't login to router via Genie

Created a new topic, in case the reason this topic is not receiving any sort of response due to it being marked as "Solved". Please kindly refer to the following new thread and put in your information in there as well please.

 

https://community.netgear.com/t5/Genie/GENIE-APP-ON-IOS-AND-ANDROID-FAILED-TO-LOGIN/m-p/1303467#M608...

Message 104 of 109
jmeyers11
Guide

Re: Can't login to router via Genie

Ivhansen, yes, both of those features work from PC and iOS
Message 105 of 109
luismoure
Aspirant

Re: Can't login to router via Genie

this doesn't work for me.  is there a real solution, besides rebooting and reinstalling, which is the univiersal fix for all things router.  

Message 106 of 109
Whatnowdog
Initiate

Re: Can't login to router via Genie

A better answer is to use the IP address login.    In the address area of my browser I put in https://192.168.1.1   or just 192.168.1.1 and it went to Netgear Genie  that let me log in.   Using Windows 10 and Firefox

Message 107 of 109
lksmr111
Aspirant

Re: Can't login to router via Genie

Hi jwilson484,

 

Did you resolve this issue? I have the same problem with my router and Genie. Can you please let me know how you solve the problem if you have done it.

 

lksmr111

Message 108 of 109
Whatnowdog
Initiate

Re: Can't login to router via Genie

Using Firefox browser I got it to work by putting   http://192.168.1.1  in the address bar at the top worked.  I just tried it in Microsoft brower and it also worked.  You may have to try it more than once the first time you try.  It acted like it went to search the first time. It may add some info after the last .1 to get it to pop the login screen up.    When it works it will come up with a place to put your User Name and password.  A Netgear Genie screen pops up and if you hit the Advanced Tab right under the Neatgear Genie title you can do about anything you need to do.

 

Hope this works and helps.

Message 109 of 109
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