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Forum Discussion
Can't login to the IOS Nighthawk APP
What i do:
I open the Nighthawk app locally, on the wifi network:
I type in the username and password that was working for my Genie app.
Then the Nighthawk app bounces back to the login...
AutoHenk wrote:
I just managed to change the password (after numerous fails, excactly using the same password) to a password withouth special digits like ? ! @ # etc.
You clearly hit a limitation (I'd say poor design, crappy implementation, whatever) of the Nighthawk App as it appears to fail on special chars. Guess why I've asked 8-)
One proof more why new is not always better dear Netgear Dustin_V - please pick this bug up and push to the engineering!
I'd suggest - beyond the report here - to send an email to nighthawkteam@netgear.com (out of wally brain, this is the email shown for feedback/bug reports on the Apple Store and/or the Google Play Store).
Thanks a lot!
I e-mailed them aswell :)
cheers!
I am on android, I tried the removing special characters. Still can't login, I can't get past the account login. There is no error message, just hopeless nothing.
any other suggestions. If I have 2 step verification on, how do I turn it off. I have only ever used the app with my old S8 phone which I no longer have. I don't remember turning that on, and when I log into the netgear site do not see that setting.
the solution is keep force stopping, clear cache and data, then try again until you get 2 step up. Also try and remove special characters from password if this doesn't work. I did everything, eventually I got the 2 step to pop up, and was in. Hope all can get it to work, Netgear support isn't going to respond or help anytime soon